Important Notices


Pre-orders for the Evercold expansion is now available.
Please see this Lodestone topic for information on available products.
Please see this knowledgebase article for instructions on how to register your pre-order bonus code.

Nintendo Switch™ 2 version
If you made a mistake with linking your Switch 2 User Account and Square Enix account, please check here.
For information on troubleshooting, please check here.

Important Information about Account Access Recovery
If you are having issues accessing your account, please check here.

Improperly Registered Game Codes
If you have accidentally entered a registration code on the incorrect service account or Square Enix ID, please check here.



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Problems with Square Enix Accounts
* You are now being redirected to the Square Enix account support site.
I cannot log in with my ID or password What is a One-Time Password/SQEX security token? Billing or payment issues Changing your e-mail address and other account details


Common Issues


Frequently Asked Questions