Frequently Asked Questions

[Windows] Disconnection

If you are disconnected during play or logged out due to an unstable connection, please visit the World status page to see the status of your World.

If there is an ongoing maintenance or issue, we kindly ask you to wait for further updates.

If there is no ongoing maintenance or issue, it is possible there is a transmission or connection error. Please try these steps to troubleshoot the issue:


1) Restart communication equipment

Power off your communication equipment for 30 minutes to an hour.

Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.


2) Update firmware of communication equipment

Update your firmware, the program running your communication equipment.

If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.


3) Check settings for security programs and firewalls

There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV.


4) Check security services of your Internet provider

Depending on your Internet provider or service plan, there may be security services included.

Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.


5) Close any running applications

Because other applications may interfere with your installation, close all other running apps before running the installation file. You can check msconfig to disable startup applications by doing the following:


         1. If using Windows 7 or Windows 10, type 'msconfig' into the search bar.

2. The System Configuration application will launch. Select the "General" tab. Under the "Startup Selection" category, select "Select startup options".

         3. Remove the check from the "Load startup categories" box and press the "Apply" button.

4. Upon clicking the "OK" button, you will be prompted to restart your computer. Windows will restart  with the minimum amount of applications running, so please try your download again.


6) Remove routers

In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.


7) Check router settings

Check the settings of security functions (such as SPI) for your router.

Also, forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.






FAQ Article: 67505
FAQ Category: [Product Specifications] / FAQ Sub-category: [Connectivity / Network]

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