Frequently Asked Questions

[Windows] Disconnection

If you are disconnected during play or logged out due to an unstable connection, please visit the World status page to see the status of your World.

If there is an ongoing maintenance or issue, we kindly ask you to wait for further updates.

If there is no ongoing maintenance or issue, it is possible there is a transmission or connection error. Please try these steps to troubleshoot the issue:

Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV.

Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

Close any running applications
Because other applications may interfere with your game, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

 - Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.


If you continue to have issues with disconnecting from FINAL FANTASY XIV, please contact the Square Enix Support Center with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.

FAQ Article: 67505
FAQ Category: [Product Specifications] / FAQ Sub-category: [Connectivity / Network]

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