When playing the Nintendo Switch™ 2 version of FINAL FANTASY XIV, your Nintendo Switch™ 2 user profile and Square Enix account will be linked on a one-to-one basis.
If you made a mistake when linking your Nintendo Switch™ 2 user profile to your SQEX account, please contact us via one of the forms below. Once account ownership has been verified, we will look into your situation and assess whether we are able to assist.
If you accidentally linked the wrong Square Enix account to your Nintendo Switch™ 2 user profile, please fill in this form.
If you accidentally linked the wrong Nintendo Switch™ 2 user profile to your Square Enix account, please use this form.
If you have issues signing into your Nintendo Switch™ 2 user profile, please contact Nintendo support.
If you have issues signing into your Square Enix account, please see this article.
The region of the Nintendo eShop that you purchased a FINAL FANTASY XIV product or FFXIV Coins from must match the region of your Square Enix account. If the regions differ, an error like the one below will be displayed and you will not be able to use the product or FFXIV Coins. ----- ERROR No valid service account is available to play FINAL FANTASY XIV. In order to play FINAL FANTASY XIV, you must purchase the Nintendo Switch 2 version from Nintendo eShop. -----
For information on which countries and territories are supported by each Square Enix account region, please refer to this article.
You need to install a version of FINAL FANTASY XIV from the Nintendo eShop (check here for the different available versions). In addition to that, a Square Enix Account is required to play. If you do not have one, please register for a new account here.
A Nintendo Switch Online subscription is not required to play the Nintendo Switch™ 2 version.
Please see this page for further details on the system requirements for the Nintendo Switch™ 2 version.
Payment Issues
Automatic renewal for recurring optional services (Additional Retainer Service and Premium Option) is canceled when game time is extended, such as when 30 days of free game time are added upon registering a license for a new platform or when game time is added using a Game Time Card.
If you would like to continue automatically renewing your recurring optional services, you must complete the steps below on the Mog Station.
To continue automatically renewing your recurring optional services, please log in to the Mog Station and complete the subscription process again by selecting “Additional Retainer Service” or “Companion App Subscription” under “Additional Paid Options.”
If you have service plans for both the Nintendo Switch™ 2 version and another platform version (PlayStation®5 | PlayStation®4, Xbox Series X|S, Windows, Mac, or Steam), the service plan for the platform on which you most recently logged out of the game will apply. As a result, retainer market listings and other activities may be canceled depending on the remaining game time and service plan.
Example 1: The game time expiration dates differ between the Nintendo Switch™ 2 version and another platform version, such as Windows
If you have service plans for both the Windows version and Nintendo Switch™ 2 version, and the game time for the Windows version expires first, retainer market listings and other activities will be canceled if the game time expires while the Windows version remains the platform on which you most recently logged out.
You can list items and perform other activities again by logging in on the Nintendo Switch™ 2 version, which still has remaining game time.
Example 2: The service plans differ between the Nintendo Switch™ 2 version and another platform version, such as Windows
If you have a Standard subscription for the Windows version and an Entry subscription for the Nintendo Switch™ 2 version, and you used the Windows version to log in and list items through your retainers, logging in on the Nintendo Switch™ 2 version will cancel retainer market listings and other activities for characters unavailable under the Entry subscription, specifically characters 9 through 40.
You can list items and perform other activities again by logging in on the Windows version, for which you have a Standard subscription.
If you have service plans for both the Nintendo Switch™ 2 version and another platform version (PlayStation®5 | PlayStation®4, Xbox Series X|S, Windows, Mac, or Steam), the service plan for the platform on which you most recently logged out of the game will apply. As a result, you may be unable to view character inventories or use marketboard features.
Example 1: The game time expiration dates differ between the Nintendo Switch™ 2 version and another platform version, such as Windows
If you have service plans for both the Windows version and Nintendo Switch™ 2 version, and the game time for the Windows version expires first, you will be unable to view character inventories or use market-board features if the game time expires while the Windows version remains the platform on which you most recently logged out.
*The app's chat and scheduling features remain available for 30 days after the service plan expires. *If the game time expires while the Windows version remains the platform on which you most recently logged out, you will be unable to log in to the Companion App once more than 30 days have passed.
You can view character inventories and use marketboard features by logging in on the Nintendo Switch™ 2 version, which still has remaining game time.
Example 2: The service plans differ between the Nintendo Switch™ 2 version and another platform version, such as Windows
If you have a Standard subscription for the Windows version and an Entry subscription for the Nintendo Switch™ 2 version, and the Nintendo Switch™ 2 version is the platform on which you most recently logged out of the game, you will be unable to log in to the Companion App with characters unavailable under the Entry subscription, specifically characters 9 through 40.
To use the Companion App with a character unavailable under the Entry subscription, you must log in to the game using the Windows version, for which you have a Standard subscription.
Technical Issues
If you are unable to download the game from the Nintendo eShop or update the client, please try the following steps:
Test the internet connection on your Nintendo Switch™ 2
Perform a test to check whether your Nintendo Switch™ 2 is properly connected to the network. Go to System Settings → Internet → Test Connection to check whether your Nintendo Switch™ 2 is connected to the network correctly.
Perform a system update on your Nintendo Switch™ 2 Ensure your console is up to date. Go to System Settings → System → System Update to update the system to the latest version.
Restart your Nintendo Switch™ 2 Press and hold the power button on the top of your Nintendo Switch™ 2 console for 3 seconds, select Power Options, then select Restart from the power menu.
If you encounter any difficulties installing the game, please try the following steps.
Confirm that you have sufficient space on your hard drive
Check the available storage space via System Settings → Data Management and delete any unnecessary data to free up space. Visit this page to see how much space is required for the installation.
Perform a system update on your Nintendo Switch™ 2 Ensure your console is up to date. Go to System Settings → System → System Update to update the system to the latest version.
Restart your Nintendo Switch™ 2 Press and hold the power button on the top of your Nintendo Switch™ 2 console for 3 seconds, select Power Options, then select Restart from the power menu.
If you cannot start or update the game, or experience crashes or disconnections, please try the following suggestions:
Check the Date and Time setting on your Nintendo Switch™ 2 system
It may improve by making sure the following is set to ON.
System Settings ＞ System ＞ Date and Time ＞ Synchronize Clock via Internet
Confirm that you have sufficient space on your hard drive
Check the available storage space via System Settings → Data Management and delete any unnecessary data to free up space. Visit this page to see how much space is required for the installation.
Perform a system update on your Nintendo Switch™ 2 Ensure your console is up to date. Go to System Settings → System → System Update to update the system to the latest version.
Restart network devices
Turn off the power of your router and/or modem for 30 minutes to an hour.
Unnecessary data cached on the equipment will be cleared, possibly allowing for smoother connection.
Update firmware of network devices
Update your firmware for your router/modem if an update is necessary. If the firmware is outdated, your equipment may not function properly, so please update the firmware before trying to update the game again.
Refer to your device's help manual when updating firmware. Even if your firmware is up to date, reinstalling it may resolve the situation.
Check security services of your Internet provider
Security services may be included as part of your internet provider service plan. Please ensure that these security services permit online gaming.
Remove routers
Temporarily remove routers and/or hubs to diagnose the issue.
This may change your connection to a broadband connection. Please consult with your provider for connection settings.
Check router settings
Check the security settings (such as SPI) on your router. Also, please forward the ports used for the game. The ports are listed below:
▼UDP 55296～55551
▼TCP 80, 8080, 443, 55296～55551
Reinstall FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by reinstalling the game.
If you continue to have issues with updating FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.
If visual effects and graphics are not being rendered properly, it is possible that the installed data has been corrupted or there is an issue with the console. Please try these troubleshooting steps to see if they resolve the issue:
Perform a system update on your Nintendo Switch™ 2 Ensure your console is up to date. Go to System Settings → System → System Update to update the system to the latest version.
Remove peripheral devices to create a simpler environment for the game to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them. Furthermore, if you are using TV Mode, please ensure you connect to the television using the Ultra High-Speed HDMI Cable and AC Adapter included with the Nintendo Switch 2 console.
Reinstall FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by reinstalling the game.
If you continue to have graphical issues on FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.
If a peripheral device you are using with the Nintendo Switch™ 2 is not functioning correctly and that device was included with the Nintendo Switch™ 2 console, please contact Nintendo.
Perform a system update on your Nintendo Switch™ 2 Ensure your console is up to date. Go to System Settings → System → System Update to update the system to the latest version.
Check various configuration settings for FINAL FANTASY XIV
Change settings for the peripheral device to ensure it's working properly.
Check the connection between the device and Nintendo Switch™ 2
If the issue is temporary, unplugging the device and restoring the connection may resolve the issue.
Reinstall FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by reinstalling the game.
If you continue to have issues with peripheral devices playing on FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.
If the in-game music or sound effects are not being played back properly, it is possible that the sound files have either been corrupted or that there is an issue with a sound-related peripheral device or the driver software. Please try these troubleshooting steps to see if they resolve the issue:
Perform a system update on your Nintendo Switch™ 2 Ensure your console is up to date. Go to System Settings → System → System Update to update the system to the latest version.
Check various configuration settings for FINAL FANTASY XIV
Check to see if playback of any sounds has been turned off via the in-game menus.
Check the connection between the audio output equipment (TV, speakers, receiver, etc.) and the Nintendo Switch™ 2.
If the issue is temporary, unplugging the device and restoring the connection may resolve the issue. Furthermore, if you are using TV Mode, please ensure you are connecting to the television using the Ultra High-Speed HDMI Cable and AC Adapter included with the Nintendo Switch™ 2 console.
Check the audio output settings
Check your audio output settings by selecting System Settings → Audio.
Reinstall FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by reinstalling the game.
If you continue to have sound issues on FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.
If you cannot input text in the Nintendo Switch™ 2 version, please try these steps:
Check keyboard settings Check that your preferred keyboard layout is selected. Go to System Settings → Controllers & Accessories and check that the USB keyboard setting is set to English.
Check whether you are using TV Mode
USB keyboards can be used in TV Mode. Please note that they cannot be used in Handheld Mode or Tabletop Mode.
Check whether the issue only occurs in-game
For example, see if you can input text in the Nintendo eShop or log-in fields. If you cannot input text in the home menu, it is possible that there is an issue with your console or peripherals.
Remove the keyboard from your Nintendo Switch™ 2 and re-insert
If input is malfunctioning temporarily, re-connecting the keyboard may resolve the issue.
Insert the keyboard in a different port
Insert the keyboard in a different USB port on your Nintendo Switch™ 2 to determine if there are issues with the USB port.
Perform a system update on your Nintendo Switch™ 2 Ensure your console is up to date. Go to System Settings → System → System Update to update the system to the latest version.
If you continue to have issues inputting text on FINAL FANTASY XIV, please contact the Square Enix Support Centre with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.
Configuration Issues
Settings such as hotbars and macros are saved on the device you use and are not synchronized automatically.
If you would like to use those settings on the Nintendo Switch™ 2 version, the Server Backup Function is a convenient option.
After uploading your settings on the other platform, download them on the Nintendo Switch™ 2 version.
For detailed instructions, please refer to the links below.
From the in-game main menu, select System > System Configuration > Gamepad Settings. Under Gamepad Customization, select Begin next to “Button Configuration” to configure the buttons.
Please note that if you swap the A and B Buttons in the Nintendo Switch™ 2 system button mapping settings, all in-game functions assigned to the A and B Buttons will also be swapped.
