Account/Billing

What forms of payment are accepted?

I cannot log into PlayOnline due to wrong PlayOnline ID or PlayOnline password.

What to do if you suspect an account has been compromised

How can I check my outgoing payment for this month? Also, will I receive a detailed invoice?

How will I receive confirmation of my PlayOnline registration?

In-Game/Game Contents

How to start using a Mog Satchel

How do I switch applications while playing FINAL FANTASY XI?

Calling a GM

About Game Master (GM)

Will use of the PlayOnline Viewer be discontinued?

Products & Services

How can I obtain a security token?

Windows Vista/Windows 7/Windows 10 Compatibility

I lost my SQUARE ENIX Security Token.

I can't log in with the one-time password.

Using a Security Token

Technical Support

Installing FINAL FANTASY XI through Steam

How do I uninstall FINAL FANTASY XI and PlayOnline?

How to log out from the PlayOnline Viewer on a PlayStation 2

I receive an error message when logging in.

Is there any way for me to remove my handle from someone else's Friend List?