PlayOnline

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Common Issues
I cannot log in with my ID/Password I want to remove my security token Billing or payment issues Changing your e-mail address/account details
Latest News
  • Account Management System Emergency Maintenance (Apr. 6): Completed Early
  • 2026/04/06 23:15
  • Account Management System Emergency Maintenance (Apr. 6)
  • 2026/04/06 22:00
  • Recovery from Account Management System Issues (Mar. 23)
  • 2026/03/24 01:00
  • SQUARE ENIX ACCOUNT Removal of Security Question and Answer
  • 2026/02/23 07:00
  • PlayOnline and Related Services Maintenance (Oct. 8)
  • 2025/10/06 19:00
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Frequently Asked Questions
  • What to do if you suspect an account has been compromised
  • Q.12668
  • I cannot log into PlayOnline due to wrong PlayOnline ID or PlayOnline password.
  • Q.11533
  • How can I check my outgoing payment for this month? Also, will I receive a detailed invoice?
  • Q.12534
  • How will I receive confirmation of my PlayOnline registration?
  • Q.11646
  • How can I change my payment method?
  • Q.11525
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