PlayOnline

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Common Issues
I cannot log in with my ID/Password I want to remove my security token Billing or payment issues Changing your e-mail address/account details
Latest News
  • PlayOnline and Related Services Maintenance (Apr. 9)
  • 2025/04/07 18:00
  • Recovery of World Transfer Service (Mar. 12)
  • 2025/03/12 08:00
  • PlayOnline and Related Services Maintenance (Mar. 11)
  • 2025/03/10 11:00
  • Account Management System Maintenance (Jan. 20): Completed
  • 2025/01/20 13:35
  • Square Enix Account Management System Maintenance (Jan. 20)
  • 2025/01/18 06:40
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Frequently Asked Questions
  • What to do if you suspect an account has been compromised
  • Q.12668
  • I cannot log into PlayOnline due to wrong PlayOnline ID or PlayOnline password.
  • Q.11533
  • How can I check my outgoing payment for this month? Also, will I receive a detailed invoice?
  • Q.12534
  • How will I receive confirmation of my PlayOnline registration?
  • Q.11646
  • How can I change my payment method?
  • Q.11525
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