Important Notices

Knowledge Base articles for FINAL FANTASY XIV: Heavensward are now available
For support regarding pre-ordering FINAL FANTASY XIV: Heavensward, please view our Frequently Asked Questions section below or use the search feature to find the article pertaining to your issue.

Gameplay Guide
For an explanation on installation, controls, and other aspects of gameplay, please refer to the Play Guide on The Lodestone.

A notice to PlayStation®4 users needing their Square Enix Account Password
The ID (or email address) field in the Square Enix Account Management system is case sensitive. It's possible during registration, the virtual keyboard auto-capitalized a word after a period. For example, your email might have been registered as "Yourname@email.Com" or "yourname@email.Com" (with the "Y" or "C" capitalized). Please try entering your email address in these formats if it is not being accepted.

Incorrectly Registered Service Account
If you have mistakenly registered FINAL FANTASY XIV: A Realm Reborn to the wrong service account, please use this form.

For additional support please contact our Support Center here.


Frequently Asked Questions