For players missing the bonus items from the FINAL FANTASY XIV: Heavensward Collector's Edition
Please view this article for more information on acquiring the bonus items from the FINAL FANTASY XIV: Heavensward Collector's Edition.
Knowledge Base articles for FINAL FANTASY XIV: Heavensward are now available
For support regarding pre-ordering FINAL FANTASY XIV: Heavensward, please view our Frequently Asked Questions section below or use the search feature to find the article pertaining to your issue.
For an explanation on installation, controls, and other aspects of gameplay, please refer to the Play Guide on The Lodestone.
Incorrectly Registered Service Account
If you have mistakenly registered FINAL FANTASY XIV to the wrong service account, please use this form.
For additional support please contact our Support Center here.
|I cannot log in with my ID or password||What is a "One-Time Password" /
SQEX security token?
|Billing or payment issues||Changing your e-mail address and other account details|