Knowledge Base articles for FINAL FANTASY XIV: Heavensward are now available
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For an explanation on installation, controls, and other aspects of gameplay, please refer to the Play Guide on The Lodestone.
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The ID (or email address) field in the Square Enix Account Management system is case sensitive. It's possible during registration, the virtual keyboard auto-capitalized a word after a period. For example, your email might have been registered as "Yourname@email.Com" or "yourname@email.Com" (with the "Y" or "C" capitalized). Please try entering your email address in these formats if it is not being accepted.
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