Incorrectly Registered Service Account
If you have mistakenly registered FINAL FANTASY XIV: A Realm Reborn to the wrong service account, please use this form.
For Customers Receiving Error 401 or 601
We are aware of a number of customers experiencing issues when trying to set up their subscription for Final Fantasy XIV: A Realm Reborn. Customers affected by these issues are receiving either a 401 or a 601 error code message when attempting to enter their payment information.
If you have encountered either of these error messages, we recommend that you take the following steps:
1.) Make sure that you are entering all of your card information (CC#, expiration date, CVV#, etc) correctly.
2.) Make sure that your financial institution has all of your latest billing information (address, name, etc).
3.) Contact your financial institution to make sure there no issues with your account.
4.) After taking the preceding steps, if you are still encountering error code messages, please wait 24 hours and then try again.
For additional support please contact our Support Center here.
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