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Security Token Removal Request Form

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■If you are still able to log into the SQUARE ENIX Account Management System using a One-Time Password:
If you are able to log in using a security token or software token, you can remove it from your account on your own.
Please refer to the FAQ below on how to do so for each type of token.
How do I remove the SQUARE ENIX Security/Software Token from an account?

■[Software Token] If you remember your emergency removal password:
If you remember your emergency removal password, you can remove the software token from your account on your own.
How do I perform an emergency removal of the Software Token?

If the above methods do not apply to you, please request assistance by filling out and submitting the form below.

Please carefully read through the terms of service for security token removal.
You must agree to these terms for the Support Center to process your request.

By filling out and submitting this form, you are agreeing to these terms.

Note: Please be prepared to upload official documentation (e.g. driver license, passport, etc.) as this will be needed for us to verify your new information.

Security Token Removal - Terms of Service

  • Removing the security token will temporarily lower your account's security. SQUARE ENIX Inc. will not be responsible for any damages that occur if your account is compromised during this time.
  • It may take a few days up to a week for the Support Center to process your request.
  • If we are unable to verify your identity with the provided details, we will ask you to submit copies of your official documents.

[Software token users]
  • If you wish to continue using a software token after it is removed, please reinstall the app and link it to your account again.

[Physical security token users]
  • If you had lost your physical security token and it is found after the removal has been completed, it will no longer be usable. If you wish to continue using a security token on your account, you will have to repurchase it or use a software token instead.

Please enter your details in the form below.

* Required Field
Square Enix ID* If you do not know the required information, please provide your best guess.
E-mail Address*
* Please enter your SQUARE ENIX Account Email Address.
Confirm E-mail Address*
Security Question*
Name* First:

Middle Initial:

Date of Birth* / /
Contact Email Address*
Confirm Email Address*
* Please enter an Email address for us to contact you.
Zip Code*
Token Serial Number
* Token Serial Number is on the back of your physical token or was emailed to you when first registering a software token.
* Please be as descriptive as possible.

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