Nintendo Switch 2™ User Profile Link Change: Support Form – FINAL FANTASY XIV

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If you have mistakenly linked your Square Enix account for FINAL FANTASY XIV to the wrong Switch 2 user profile, please use this form to request assistance.

Please submit your request after thoroughly reading and agreeing to the terms listed below.
Please note that we are unable to provide assistance for this matter unless you agree to these terms.

If you have mistakenly linked your Switch 2 user profile to the wrong Square Enix account for FINAL FANTASY XIV, please use this form instead.

Terms
  • Assistance can only be offered to those experiencing one of the following issues. We are unable to provide assistance for any reasons other than the ones listed below:
    • You linked your Square Enix account to the wrong Switch 2 user profile.
    • You purchased the products on a different Switch 2 user profile from the one that's already linked.
    • You no longer have access to the Switch 2 user profile used to play the Nintendo Switch™ 2 version previously.
      NOTE: Please contact Nintendo support if you need assistance logging into your Switch 2 user profile.
  • This service is offered only once per customer. We will be unable to provide assistance for any requests that are submitted after the initial service.
  • The Switch 2 user profile currently linked to your Square Enix account will be changed to the new Switch 2 user profile. Once a request has been received, it cannot be cancelled.
  • In order to play FINAL FANTASY XIV with a new Switch 2 user profile, you must purchase an equal number of copies of the game to the number of licenses registered to your FINAL FANTASY XIV service account on your current Square Enix account.
  • The product codes on the new Switch 2 user profile will need to match the old Switch 2 user profile. You will need to purchase the new products codes. Square Enix will not provide them. Any mismatch in product codes may result in the inability to create new service accounts or register future expansion packs.
  • A temporary Square Enix ID will be provided. Launch the FINAL FANTASY XIV client from your new Switch 2 user profile and log in to the temporary Square Enix ID to register the products.
    NOTE: The temporary Square Enix ID will automatically be suspended after three weeks.
  • Please do not purchase a subscription or register any products on the temporary Square Enix ID other than what is required for the account link change. The temporary Square Enix ID will automatically be suspended after three weeks. We will not be able to provide any compensation for purchases made on it.
  • This service can take up to a week to process.
  • Please note that this is an optional service, and we may deny any request depending on the status of the Square Enix Account. If your request is denied, a response will be sent to the email address you enter on the form below.


Please enter your details in the form below.


* Required Field
Agree to the terms*  
Square Enix ID*
E-mail Address*
* Please enter your SQUARE ENIX Account Email Address.
Confirm E-mail Address*
Date of Birth* / /
* MM/DD/YYYY
Contact Email Address*
Confirm Email Address*
* Please enter an Email address for us to contact you.
Have you already repurchased the products on the intended Switch 2 user profile?*    
Repurchased Products*



Is your new Switch 2 user profile already linked to a Square Enix ID?*
If yes, please provide this Square Enix ID
This information is only required if you selected "Yes".
Details*
Please explain the reason for your link change request (e.g. I purchased an expansion on the wrong Switch 2 user profile).

Personal information entered on this contact form will be used to respond to your inquiry or question, in line with our Privacy Notice.



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