Unlink Nintendo Switch™ 2 User Profile: Support Form – FINAL FANTASY XIV

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If you have mistakenly linked your Switch 2 user profile to the wrong Square Enix account for FINAL FANTASY XIV, please use this form to request assistance.

Please submit your request after thoroughly reading and agreeing to the terms listed below.
Please note that we are unable to provide assistance for this matter unless you agree to these terms.

If you have mistakenly linked your Square Enix account for FINAL FANTASY XIV to the wrong Switch 2 user profile, please use this form instead.
Terms
  • Assistance can only be offered to those experiencing the following issue. We are unable to provide assistance for any reasons other than the one listed below:
  • You linked your Switch 2 user profile to the wrong Square Enix Account.

  • The service account to which the game was mistakenly registered will be permanently disabled during this process.
  • A service account that only has the Nintendo Switch™ 2 version registered to it will be permanently disabled.
  • While you can normally have up to eight service accounts on a Square Enix Account, once the service account in question is permanently disabled, you will no longer be able to use it.
  • If you have at least one service account with the Nintendo Switch™ 2 version registered to it that is marked as unavailable, you can continue to use your FFXIV Coins.
  • For accounts with both a Nintendo Switch™ 2 license and licenses for other platforms, only the Nintendo Switch™ 2 license will be removed.
  • The maximum number of FINAL FANTASY XIV service accounts you can have will not decrease.
  • FFXIV Coins purchased for the Nintendo Switch™ 2 version via a Square Enix account that was linked by mistake will become unusable once the link is removed.
    If you re-register the Nintendo Switch™ 2 version license using the same Square Enix account, any FFXIV Coins you previously held will become usable again.

  • This service is offered only once per customer. We will be unable to provide assistance for any requests that are submitted after the initial service.
  • This service can take up to two weeks to process.
  • While processing your request, we may temporarily disable login access to the relevant service account at our discretion. Please note that you may be unable to log in for up to approximately one week. We appreciate your understanding.
  • Please note that this is an optional service, and we may deny any request depending on the status of the Square Enix Account. If your request is denied, a response will be sent to the email address you enter on the form below.


Please enter your details in the form below.


* Required Field
Agree to the terms*  
Square Enix ID (Current)*
* Please enter the Square Enix ID that is currently linked to your Switch 2 user profile.
E-mail Address*
* Please enter your SQUARE ENIX Account Email Address.
Confirm E-mail Address*
Date of Birth* / /
* MM/DD/YYYY
Contact Email Address*
Confirm Email Address*
* Please enter an Email address for us to contact you.
Square Enix ID (Intended)*
* Please enter the Square Enix ID that you would like to link to your Switch 2 user profile.
Have you repurchased the products that are already registered on your current Square Enix account?*
Repurchased Products*



Reason*
Please explain the reason for the change request.

Personal information entered on this contact form will be used to respond to your inquiry or question, in line with our Privacy Notice.



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