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KB Article: 12542
KB Category: [Account/Billing]
KB Sub-category: [PlayOnline ID/Password Recovery]

I forgot my PlayOnline ID/Password

Forgot PlayOnline ID

You can confirm your PlayOnline ID by logging into the SQUARE ENIX Account Management System ( and selecting the ‘PlayOnline/FINAL FANTASY XI Service Accounts’ button. Your PlayOnline ID will appear below the ‘Active Service Accounts’ section. The ID will always be four capital letters followed by four numbers.

Forgot PlayOnline Password

If you have completed the SQUARE ENIX Account transfer process, you can reset the password on your own by following the steps below:

(1) Log into the SQUARE ENIX Account Management System (
(2) Select the ‘PlayOnline/FINAL FANTASY XI Service Accounts’ button
(3) Select ‘Options List’
(4) Under ‘PlayOnline ID Options’ towards the bottom of the screen, select ‘Update PlayOnline Password’
(5) Input new password and re-enter it to confirm it. Select ‘Next’ to complete the process.

If you have not completed the Square Enix account transfer, please contact the Support Center by selecting the ‘Additional Assistance’ button below this article so we can work with you to recover your PlayOnline password. Once you have recovered your password, please review and follow the steps described in the SQUARE ENIX Account Transfer page below. The page will also take you through the steps to acquire a SQUARE ENIX Account if you do not already have one.

SQUARE ENIX Account Transfer

For further details on the SQUARE ENIX Account transfer, please refer to the Account Transfer FAQ below.

What does the transfer from PlayOnline ID to a SQUARE ENIX account entail?

If you are unable to verify your PlayOnline ID or need assistance with resetting/recovering your password, please select the ‘Additional Assistance’ button below and contact the Support Center for help.

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