Account/Billing

How can I check my PlayOnline IDs and passwords?

What forms of payment are accepted?

I cannot log into PlayOnline due to wrong PlayOnline ID or PlayOnline password.

What to do if you suspect an account has been compromised

While logging in I get the message “Password Incorrect” in the PlayOnline Viewer.

In-Game/Game Contents

How to start using a Mog Satchel

How do I switch applications while playing FINAL FANTASY XI?

Calling a GM

About Game Master (GM)

Increased number of characters which can be created.

Products & Services

How can I obtain a security token?

Windows Vista/Windows 7/Windows 10 Compatibility

I lost my SQUARE ENIX Security Token.

I can't log in with the one-time password.

Using a Security Token

Technical Support

Installing FINAL FANTASY XI through Steam

How do I uninstall FINAL FANTASY XI and PlayOnline?

How to log out from the PlayOnline Viewer on a PlayStation 2

I receive an error message when logging in.

FINAL FANTASY XI Error "FFXI-2003"