KB Article: 11884
KB Category: [Technical Support]
KB Sub-category: [ Crash / Freeze]
After selecting characters in the Final Fantasy XI, the screen turns black and I can't start a game.
PlayOnline (including all related software such as FINAL FANTASY XI) may use any of the following ports. If you are using a router, please configure it to allow packets to pass through these ports. Port numbers that may be used by the PlayOnline server group.
TCP: 25, 80, 110, 443 or 50000~65535
Port numbers that may be used by terminals such as PlayStation 2.
*Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
*If your Internet service provider (ISP) specifies a DNS server, you may need to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.
You can also contact the SQUARE ENIX Support Center by selecting the "Additional Assistance" button located at the bottom of this Knowledge Base article if you are viewing this from the SQUARE ENIX Support Center site.