Frequently Asked Questions

[PlayStation®4] Crash Abnormal Shutdown

The game shuts down abnormally and I am returned to the home menu.


It is possible that the data installed has been corrupted or another issue is preventing the game from running properly.


Please try these troubleshooting steps to see if they resolve the issue.


1) Perform a system update on your PlayStation®4

Perform the most recent system update and then try to update FINAL FANTASY XIV: A Realm Reborn by running the launcher application.


The update can be performed from the home menu by selecting [Settings] > [System Update] > [Update via Internet]


2) Remove peripheral devices to create a simpler environment for the program to run

Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.


3) Reinstall FINAL FANTASY XIV: Online

If the data installed has been corrupted, reinstalling FINAL FANTASY XIV: Online may resolve the issue.

FAQ Article: 70217
FAQ Category: [In-game] / FAQ Sub-category: [Freeze]

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