Frequently Asked Questions

[PlayStation®4] Unable to Download

If you are unable to download gamedata from the PS Store, please try the following troubleshooting steps.


1) Perform a connectivity test on your PlayStation®4

Test to see whether your PlayStation®4 is properly connected to the network.


From the home menu, select"Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.


2) Perform a system update on your PlayStation®4

Perform the most recent system update and then try a version update for FINAL FANTASY XIV: Online.


The update can be performed from the home menu by selecting [Settings] > [System Update] > [Update via Internet]


3) Restart your PlayStation®4

Shut down your PlayStation®4, remove the power cord for about 10 seconds and restart before attempting to download again.

FAQ Article: 70211
FAQ Category: [Product Specifications] / FAQ Sub-category: [Connectivity / Network]

Return to TOP