Frequently Asked Questions

[PlayStation®4] Unable to Download

If you are unable to download gamedata from the PS Store, please try the following troubleshooting steps.

 

1) Perform a connectivity test on your PlayStation®4

Test to see whether your PlayStation®4 is properly connected to the network.

 

From the home menu, select"Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.

 

2) Perform a system update on your PlayStation®4

Perform the most recent system update and then try a version update for FINAL FANTASY XIV: Online.

 

The update can be performed from the home menu by selecting [Settings] > [System Update] > [Update via Internet]

 

3) Restart your PlayStation®4

Shut down your PlayStation®4, remove the power cord for about 10 seconds and restart before attempting to download again.



FAQ Article: 70211
FAQ Category: [Product Specifications] / FAQ Sub-category: [Connectivity / Network]


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