If you are unable to download game data from the PS Store, please try the following steps.
1)Perform a connectivity test on your PlayStation®4
Test to see whether your PlayStation®4 is properly connected to the network.
From the home menu, select "Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.
2)Perform a system update on your PlayStation®4
Perform the most recent system update and then try a version update for "FFXIV: ARR"
The update can be performed from the home menu by selecting [Settings] > [System Update] > [Update via Internet]
3)Restart your PlayStation®4
Shut down your PlayStation®3, remove the power cord for about 10 seconds and restart before attempting to download again.
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