Frequently Asked Questions

[PlayStation®4] Unable to Download

If you are unable to download game data from the PS Store, please try the following steps.

1)Perform a connectivity test on your PlayStation®4
Test to see whether your PlayStation®4 is properly connected to the network.

From the home menu, select "Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.

2)Perform a system update on your PlayStation®4
Perform the most recent system update and then try a version update for "FFXIV: ARR"

The update can be performed from the home menu by selecting [Settings] > [System Update] > [Update via Internet]

3)Restart your PlayStation®4
Shut down your PlayStation®3, remove the power cord for about 10 seconds and restart before attempting to download again.

FAQ Article: 70211
FAQ Category: [Pre-game Inquiries] / FAQ Sub-category: [Connectivity / Network]

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