Frequently Asked Questions

How do I cancel my subscription?

In order to cancel your subscription, please log into the Square Enix Account Management System from and perform the following steps:

(1) Navigate to the service account

Log into the Square Enix Account Management System. From the menu on the left, under "Services and Options" choose the “Select Service” option. Next, click on FINAL FANTASY XIV. Any active service accounts will be displayed on the next page.

(2) Cancel the service account

Under the heading "Active Service Accounts" you should see a list of all active subscriptions. Click "Cancel Service" to end your subscription. Note that you will still be able to play for the remainder of game time remaining on your account.

(3) Confirm cancellation

On the following page, you will be asked to confirm your cancellation. Click on "Cancel Service" to complete this process.

FAQ Article: 68504
FAQ Category: [Accounts/ID] / FAQ Sub-category: [Account Cancellation]

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