Frequently Asked Questions

[Windows] Crash Abnormal Shutdown

■The game shuts down abnormally and I am returned to my desktop
In this event, it is likely that the game was shut down because the computer was unable to run a certain process.

Please try these steps to see if they resolve the issue.

1)Toggle between Window mode and Full screen mode
Programs→SQUARE ENIX→Final Fantasy XIV→Activate Final Fantasy XIV Config
Configuration Button→Screen Settings Tab→Change screen settings in Screen Mode
It is possible that changing the screen mode will allow the program to run properly.

2)Lower the resolution and reduce processes
From Final Fantasy XIV Config and the in-game config menu, change settings to reduce graphical processes, such as shadows and texture.

3)Update graphics drive software
If the graphics drive software used is outdated, the game may not run properly.
If using a commercial computer, consult with the help manual when updating.
If using a home-built computer, update the software based on the graphics chip and graphics card.

4)Remove security programs and firewalls for the game program
There is a possibility that security programs and firewalls are interfering with the game program. Please remove these functions for files related to "FFXIV: ARR"
Especially following installation or version updates, game files may be targeted by these functions.

5)Remove peripheral devices to create a more simple environment
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more simple environment to run the program.

If the situation improves, update the driver software for the removed devices.

Consult with the help manual of your peripheral device for instructions on updating.

6)Because other applications may interfere with your installation, close any running apps
 The following steps can be followed in msconfig to stop all apps

1. If using Windows7, enter this character string in the search field near the bottom of the start menu
 "msconfig"

2. "System Configuration" will be activated.
 Select the "General" tab and under the "Startup Selection" category, select "Select startup options"

3. Remove the check from the "Load startup categories" box and press the "Apply" button

4. Upon clicking the "OK" button you will be prompted to restart your computer.
 Windows will be started with the minimum amount of applications running, so please try your download
*Please follow the above instructions at your own risk. Settings will have to be set back to normal after the download.

7)Re-install FFXIV: ARR
If the data installed has been corrupted, a re-install may resolve the issue.
If there is free space in the HDD, install to a different drive.

■If your computer is shut down, required to be force shut down or turns blue and restarts, it is likely that there is an issue with the computer, hardware or OS.
If using a commercial computer, report the issues to the maker for support.

Also consider maintenance on your hard drive (defragmentation or disk clean up)



FAQ Article: 67507
FAQ Category: [In-game] / FAQ Sub-category: [Freeze]


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