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2020/03/23 16:00 from SQUARE ENIX Account

COVID-19 Update: Temporary Closure of Customer Support (Mar. 20): Follow-up

Update on Temporary Support Closures

Thanks to the hard work of several teams throughout our organization, we have increased the number of staff that are able to work from home in order to expand our customer support in North America. This should restore some support avenues that were temporarily unavailable, reduce the delays in receiving support, and ensure that the support teams are minimally impacted by these disruptions.

Available Support:
Support Center Email Correspondence
In-Game Support Helpdesk Correspondence

Temporarily Unavailable Support:
Support Center Live Chat
Support Center Phone Calls
In-Game Game Master (GM) Contacts

We appreciate your patience and understanding during this time as we continue to work to improve the level of support we offer. We will continue to update you as the situation develops.

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