SQUARE ENIX Account
View pages of related service:
Latest News
Status
2019/12/12 13:10 from SQUARE ENIX Account

Recovery from Account Management System Technical Difficulties (Dec. 11)

During the time period below, we experienced technical difficulties that prevented users from using the following PlayOnline and Final Fantasy XI operations.
We are pleased to announce that the issue has been addressed, and we apologize for any inconvenience this may have caused.

[Date & Time]
December 11, 2019 16:25 to 17:25 (PDT)

[Details]
- Unable to use the following PlayOnline and Final Fantasy XI operations

< Square Enix Account Management System >
- Transferring from PlayOnline ID to Square Enix account
- PlayOnline enrollment, withdraws, new registrations
- New service account subscriptions, cancellations, reinstatement
- Campaign Code registry
- Transferring to a Full Service account from a Free Trial account
- The following optional actions and forms were unavailable
--New subscription service
-- Changing payment methods
-- Auto recurring subscription service
-- Changing passwords for PlayOnline
-- Changing mailing address for PlayOnline
-- Changing mailing passwords for PlayOnline
-- World Transfer Service
-- Purchasing Expansions
-- Campaign Code history confirmation

< PlayOnline Viewer >
- Procedures for withdrawing a PlayOnline account that has not been transferred to a Square Enix account.

[Cause]
Network equipment setting issues

[Affected]
PlayOnline services

*Updated Dec. 12, 2019, 0:00 (PST).
Adjusted [Cause] detail.

© 2020 SQUARE ENIX CO., LTD. All Rights Reserved.

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.