In late March, we are planning to change the payment processor used for making purchases on the FINAL FANTASY XIV: Mog Station, FINAL FANTASY XIV Online Store, and Square Enix Account Management sites. This change should not have an impact on the majority of purchases, but we wanted to clearly inform and communicate any potential changes to customers.
This change should not impact customers who currently have a recurring subscription plan. However, any future updates to an existing recurring subscription, such as starting a new recurring subscription or making updates to the payment method on existing recurring subscriptions, will be processed through the new payment processor. Switching an existing recurring subscription plan to the new payment processor will require the re-registration of the payment method. Although the current payment processor will continue to be available for a period of time following the change, we recommend updating any active recurring subscription after the change occurs., This will help prevent any account access disruptions when the current payment processor is no longer available.
Furthermore, some existing payment methods will no longer be available following the change. While we hope to reintroduce some of the discontinued payment methods over time, we recommend considering alternate payment methods in the meantime. We apologize for any inconvenience this may cause. Please see below for the affected payment methods (Please note: some payment methods are not available in all countries).
Unavailable Payment Methods: JCB, Carte Bleue, SEPA (Sofort)
Available Payment Methods: Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Paysafecard
Customers may also notice other minor differences following the change: credit card charges may appear differently on billing statements, or banks may request fraud verification for purchases that used to be approved without such additional steps. While the changes should not impact purchases, we do recommend that our customers review any charges made after the change for due diligence purposes, and to ensure any charges are for purchases made from Square Enix.
It is possible that with the change in payment processor, transactions that were previously successful are now declined. In such cases, please contact the Square Enix Support Centre https://sqex.to/globalsupport
so we may investigate and resolve the matter with you.
If you have any questions or concerns about the changes described in this announcement, please contact the Square Enix Support Centre https://sqex.to/globalsupport