NA Support Center Limited Service (Oct. 24)

We regret to inform you that ongoing network issues are causing intermittent outages and are preventing us from providing the FINAL FANTASY XI support.
As a result, Support Center services may become unavailable at short notice and you may experience disconnections during live chat sessions.

If you are affected by this issue, we ask that you try to contact us again or submit an e-mail ticket, which we will respond to as soon as we can.
Please be aware that response times may be longer than usual due to these ongoing attacks and technical issues.

We apologize for any inconvenience and thank you for your patience while we work to solve these issues.

[Date & Time]
From Oct. 24, 2018 7:10 a.m. (PDT)

[Details]
Intermittent outages

[Cause]
Network issues

[Affected Service]
Chat and e-mail support for FINAL FANTASY XI