KB Article: 79378
KB Category: [Products & Services]
KB Sub-category: [Purchase / Pre-order Bonus]
Can I expect to receive the game on launch day?
Due to the extraordinary circumstances the world is facing with the COVID-19 pandemic, please read on for details about how this will impact the forthcoming release of FINAL FANTASY VII REMAKE.
Our priority is the wellbeing and safety of our fans and customers, taking into account regional government and World Health Organization advice.
The worldwide release of FINAL FANTASY VII REMAKE on April 10 will go ahead. However, with the unforeseeable changes in the distribution and retail landscape which varies across countries, it is increasingly likely that some people will not receive their copy of the game on the release date.
We are monitoring the situation on a daily basis and working with our partners, retailers and SQUARE ENIX teams across North America to do everything we can to ensure as many of you as possible can play the game on April 10.
Please stay tuned to our official channels for updates. For any other questions regarding the release, please contact our SQUARE ENIX Store Customer Service teams at https://sqex.to/storesupport or your relevant retailer for more information on availability in your region.