Knowledge Base Search
KB Article: 69350
KB Category: [App-related]
KB Sub-category: [ App Errors]
The app will not start.
Please consult the possible solutions below if the app fails to start:
- Try turning your device off, waiting for a few minutes and turning it back on again.
- If your wallpaper's file size is large, please remove it. If you have a live wallpaper set as your device's wallpaper, please replace it with a normal one.
- Having too much data already stored on your device will increase the likelihood of an error occurring. Try deleting unnecessary files.
* If you are still experiencing difficulties, please submit a contact form from our support page with the following information:
(1) Screen or area where the error occurs
(2) Error message displayed
(3) Steps taken before error occurred
(4) Details on the device you are using (e.g. model)
- Try turning your device off, waiting for a few minutes and turning it back on again.
- If your wallpaper's file size is large, please remove it. If you have a live wallpaper set as your device's wallpaper, please replace it with a normal one.
- Having too much data already stored on your device will increase the likelihood of an error occurring. Try deleting unnecessary files.
* If you are still experiencing difficulties, please submit a contact form from our support page with the following information:
(1) Screen or area where the error occurs
(2) Error message displayed
(3) Steps taken before error occurred
(4) Details on the device you are using (e.g. model)
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