Knowledge Base Search
KB Article: 69349
KB Category: [App-related]
KB Sub-category: [ App Errors]
I am unable to download the app.
Please consult the possible solutions below if you experience an error in downloading the app.
- An unstable connection can interrupt the download. Please ensure you have a steady Wi-Fi connection.
- Try turning your device off, waiting for a few minutes and turning it back on again.
- Having too much data already stored on your device will increase the likelihood of an error occurring. Try deleting unnecessary files.
* If you are still experiencing difficulties, please submit a contact form from our support page with the following information:
(1) Screen or area where the error occurs
(2) Error message displayed
(3) Steps taken before error occurred
(4) Details on the device you are using (e.g. model)
- An unstable connection can interrupt the download. Please ensure you have a steady Wi-Fi connection.
- Try turning your device off, waiting for a few minutes and turning it back on again.
- Having too much data already stored on your device will increase the likelihood of an error occurring. Try deleting unnecessary files.
* If you are still experiencing difficulties, please submit a contact form from our support page with the following information:
(1) Screen or area where the error occurs
(2) Error message displayed
(3) Steps taken before error occurred
(4) Details on the device you are using (e.g. model)
We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.
You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.