You can perform an emergency removal of the Software Token using the following instructions:

 1)    Go the emergency removal page (https://secure.square-enix.com/account/app/svc/coercioncan) and then enter your SQUARE ENIX ID, password, Emergency Removal Password.

* Please note that your Emergency Removal Password will need to be recorded beforehand because it can only be seen after you log in to your SQUARE ENIX account.

2)    Click the URL located within the automatic email that will be sent to the registered email address.

3)    The Software Token will be removed once the URL is accessed.

* Please note that the URL will become invalid after 60minutes so be sure to take care of the removal process while the URL is valid.

If you lost the Emergency Removal Password, you will need to contact the SQUARE ENIX Support Center for assistance to remove the token from the account. Please use the form below to request support from the SQUARE ENIX Support Center.

https://support.na.square-enix.com/spform.php?id=496&la=1&h=26ff383b

Please visit the following page for more information on how to register a Software Token.

If you wish to switch to a new smartphone, please install and re-register a Software Authenticator.

*New applications for the Square Enix Software Token have been discontinued as of November 20, 2023.

Please consider implementing a Security Token (Key Ring Type) or a Software Authenticator App for smartphones.

How to Activate a Software Authenticator
https://support.na.square-enix.com/faqarticle.php?kid=82835&id=496&la=1