Response Policy

Under the GM policy, harassment is defined as "Certain types of expression toward other players using character input functions including Chat, Search Comments and Bazaar Comments. These include ethnic discrimination, racial discrimination, religious discrimination, sexual discrimination and obscene expressions. Action and expressions outside of character input functions also fall under this category."
We will not tolerate any behavior or comments that infringe upon the enjoyment of the gaming experience by others. In cases where harassment is confirmed, we will suspend the offenders' PlayOnline account or take more severe action.

For harassment cases, PlayOnline accounts are reviewed by the Account Admin for possible permanent account termination. When the harassment consists of a group of players, all players involved will receive appropriate punishment. Due to privacy restrictions, details of the punishment will not be disclosed to other individuals.

Once GMs receive reports on harassment, they will start an investigation. The GM will determine through the use of logs whether a violation has occurred. If it is found that the player has committed harassment, the GM will take the appropriate action. Our GM staff will determine each case independently as each case is unique.

If you would like to report harassment, you can report the issue in game by contacting a GM. You can also contact the Square Enix Support Center by selecting "Additional Assistance" button located at the bottom of this Knowledge Base article.

Reasons
Much like the real world, in FINAL FANTASY XI, there are many different types of personalities and opinions. Every player has the right to freely express his or her feelings, but should do so in an appropriate manner. Due to the diversity of opinions, feelings, beliefs and cultures, conflicts may arise. Please note that where two parties may not agree with each other, it does not necessarily imply harassment.

In real life, there are various definitions of harassment. We define harassment as expressions and comments that infringe upon the ability of other players to enjoy the game. Severe punishment, including the suspension of the PlayOnline account will be issued to players who are found to have harassed others. Additionally, expressions intended to discriminate against fellow players will be classified as harassment even if the intended player is not present.