Frequently Asked Questions

When will the Pre-order Bonus Items for FFXIV: Dawntrail be available, and what are they?

The following Pre-order Bonus Items are available immediately upon completing your Pre-order:

Wind-up Zidane Minion
Azeyma's Earrings (including 30% EXP bonus up to level 90)*
- Early Access to Dawntrail

*The Earrings grant a 30% increase in EXP gained by defeating enemies when worn. Equippable only by Disciples of War or Magic classes and jobs.

Bonus items are sent to all characters, existing and new, on the Service Account to which the Pre-order Code is registered.

Please note that the Pre-order Bonus Items will be delivered in-game to users sequentially via the Moogle Delivery Service. The timing of this will begin when your Pre-order Bonus Code is redeemed (Windows®/Mac/Steam), or when your Pre-order is completed (PlayStation®4/PlayStation®5/Xbox Series X|S). Early Access will begin 4 days ahead of the official launch, and Dawntrail will be downloaded automatically once Early Access starts.

If you do not receive your items immediately after entering the code, please wait up to 48 hours before contacting support.


Please check whether you have the correct entitlements on the Mog Station by following these steps:
     - Log in on
     - If you have multiple service accounts, select the service account you want to check.
     - Click on “Service Account Status” from the top left menu.
     - Scroll down and check the table detailing the versions of the game that are registered on your account
     - Please check the “Dawntrail Early Access” line is marked with a ✓ symbol for your platform
If the ✓ symbol does not appear, then you do not have the entitlements. If you do have the correct entitlements, you should receive the items within the next 48 hours.

Please make sure you have registered the Pre-order Bonus Code (Early Access Code) on your Square Enix account. You can find further information on this process here.

In order to receive your Pre-order Bonuses, please log in to the game on the chosen character and stay logged in for a while before disconnecting.

Please also ensure that you have enough space in your Moogle Letter Box (less than 20 letters) to receive the Pre-order Bonuses:
     → Speak to the Delivery Moogle. Select the tab "Purchases & Rewards" and be sure to check each letter to retrieve any items unintentionally left behind.
     → Please clear your letters by retrieving the items that are attached to them. You will then receive your Pre-order Bonuses within 48 hours.

If you are still unable to find the items, you can ask to have them re-sent by clicking on the option "Reward Delivery Request" in the Moogle Letter Box menu (top right). We recommend disconnecting from the game then logging back in.

FAQ Article: 82689
FAQ Category: [Product Specifications] / FAQ Sub-category: [Registration Code]

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