Frequently Asked Questions

I don't know which product I should purchase to play FINAL FANTASY XIV: Shadowbringers.

Depending on how you would like to play, your purchase product will differ.

Please review the following that would best fit your requested criteria:

◆ For customers who would like to play FINAL FANTASY XIV for the first time:

Please purchase FINAL FANTASY XIV ONLINE COMPLETE EDITION, which includes A Realm Reborn, Heavensward, Stormblood, and Shadowbringers.

◆ For currently active FINAL FANTASY XIV players:

▼ I currently have a FINAL FANTASY XIV character and would like to play FINAL FANTASY XIV: Shadowbringers expansion on that character.

If you would like to have your current active FINAL FANTASY XIV character have access to FINAL FANTASY XIV: Shadowbringers, please purchase FINAL FANTASY XIV: Shadowbringers, which includes Heavensward, Stormblood, and Shadowbringers. Note that in order to register Shadowbringers to a service account, that service account must have A Realm Reborn of the same platform already registered.

▼ I would like to play on a different platform with my current FINAL FANTASY XIV character.

Please purchase FINAL FANTASY XIV ONLINE COMPLETE EDITION, which includes A Realm Reborn, Heavensward, Stormblood, and Shadowbringers. Purchase and register a different platform to your existing service account and you will be able to play on both platforms with a single subscription. Do not start a new service account, or you will not have access to your existing character(s). If you have not previously registered A Realm Reborn under this platform, you will receive 30 free days of game time.

▼ I would like to start over and play with new characters under the same Square Enix Account.

Please purchase FINAL FANTASY XIV ONLINE COMPLETE EDITION, which includes A Realm Reborn, Heavensward, Stormblood, and Shadowbringers. Create a new service account and register your purchase. Please note that you will not be able to access or transfer characters and/or items from another service account. As you are registering A Realm Reborn to a new service account, you will receive 30 free days of game time.

For the complete listing of FINAL FANTASY XIV ONLINE products on the SQUARE ENIX Online Store, please visit https://sqex.to/buyffxiv

* Note that Steam and Windows codes are incompatible with each other. Please confirm the version registered to the intended service account and purchase the same version. All Steam codes must be purchased through the Steam Store.



FAQ Article: 78147
FAQ Category: [Product Specifications] / FAQ Sub-category: [Products & Services]


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