Frequently Asked Questions

Recruit a Friend FAQ

What is the "Recruit a Friend" Campaign?

The Recruit a Friend Campaign provides exclusive in-game rewards to both you and a friend you recruit to FINAL FANTASY XIV, according to the cumulative number of days your friend is subscribed to the game.

 

For further details on the Recruit a Friend campaign, go here.

 

To learn how to enter a recruitment code, go here.

 

How do I recruit a friend?

Simply log in to the Mog Station and follow the steps below to recruit a friend, then send them the recruitment code to get started!

 

1. Log in to the Mog Station with the SQUARE ENIX Account you wish to use to recruit a friend.

2. Choose the account on which you wish to receive the recruitment rewards and click "Recruit Friend"

3. After carefully reviewing the applicable Terms & Conditions, follow the on-screen instructions to complete the process.

 

*Friends can only be recruited from a service account with a valid subscription.

*A recruitment code can only be sent once a day. Please wait a day before sending another code if you wish to recruit multiple friends or if a friend was unable to receive their original code for some reason.

 

To see if the recruitment was successful, log into the Mog Station using the SQUARE ENIX Account you used to recruit the friend and check the "Subscription Status" for the account. If the recruitment was sent successfully, you will see "A friend has been recruited from this account" in this section. Please keep in mind that you can’t see which specific friends you’ve recruited.

 

*Please note: the reward items are sent to the friend after a fixed number of subscription days, rather than the date they were recruited on.

 

Can I find out how long my recruited friend has been subscribed?

No, you will have to ask the friend you recruited for additional information.

 

Can I arrange to recruit more than one friend?

Yes, you can recruit multiple friends by sending each of them a recruitment code to redeem. However, only one code can be sent per day. If a friend was unable to receive their original code for some reason, please wait at least 24 hours before trying again.

 

Also, the bonus items from this campaign can only be received once on one service account. Please be aware the same item cannot be received multiple times by inviting multiple friends (only the first time counts).

 

I encountered an error when using my recruitment code. What should I do?

One of the following 3 errors could be displayed:

 

"The code entered is incorrect"

The code must be entered in alphanumeric characters. Please pay attention to easily confused characters like '1' (number) and 'I' (upper case 'i') etc., then ensure all alphabetic and numerical characters are entered exactly as written and try again.

 

"The code entered has already been redeemed"

Recruitment codes can only be used once. If you require a new code, then please ask your friend to send another one.

 

"The code entered has expired"

Recruitment codes are valid for 120 days after being issued. If the code is not used during this time, then please ask your friend to send another one.

 

I haven't received my bonus items from the Recruit a Friend campaign. What should I do?

Rewards are distributed automatically via Mog Letter after the recruited friend reaches subscription milestones. You will receive the items in-game once the required conditions are met.

 

The friend must be on a paid subscription (either standard or entry level) for a certain number of days to claim the first reward, independent of the 30-day free play period. Players who wish to receive their items sooner can use a Game Time Card to add subscription time to the account.


Also, the bonus item from this campaign can only be received once on one service account. Please be aware the same item can't be received multiple times by inviting multiple friends (only the first time counts).



FAQ Article: 77416
FAQ Category: [Product Specifications] / FAQ Sub-category: [Products & Services]


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