Frequently Asked Questions

How do I cancel my subscription?

In order to cancel your subscription, please log into the Mog Station ( and perform the following steps:

 1) Once logged in, choose the correct service account before continuing. You can determine if you are on the correct service account by seeing the correct registrations on the account and a complete character list at the bottom of the page. If you only have a single service account, please continue to step 2.

 2) Once you have selected the correct service account, or only have a single service account, go to "Service Account Status" and choose "Cancel Subscription."

(If you have an active recurring subscription, you will see the option to Cancel Subscription here. If you have successfully canceled your subscription, this section will show as pictured above.)

 3) On the following page, you will be asked to confirm your cancellation. Click on "Next" to complete this process. Please note, you will still be able to play for the remainder of the time left on the account. If you cancel immediately after paying for a 30-day subscription, for example, you will still be able to play for the 30-day period you paid for. The SQUARE ENIX Support Center is unable to offer refunds on subscriptions, so please be sure to cancel your subscription before the recurring billing date. The system will send notifications out to the registered email address before subscriptions will be charged.

FAQ Article: 68504
FAQ Category: [Accounts/ID] / FAQ Sub-category: [Account Cancellation]

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