Frequently Asked Questions

How do I cancel my subscription?

In order to cancel your subscription, please log into the Mog Station ( and perform the following steps:


1. Choose the ‘Your Account’ option from the menu.

2. On the Account Services page,select the service account with the subscription you wish to cancel. If you only possess one service account, you will not need to select anything.

3. Scroll down to the “Service Account Status” list just above the Character List.

4. Select ‘Cancel Subscription’.

On the following page, you will be asked to confirm your cancellation. Click on 'Next' to complete this process. Please note, you will still be able to play for the remainder of the time left on the account. If you cancel immediately after paying for a 30-day subscription, for example, you will still be able to play for the 30-day period you paid for.

FAQ Article: 68504
FAQ Category: [Accounts/ID] / FAQ Sub-category: [Account Cancellation]

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