Frequently Asked Questions

My Square Enix account has been compromised.

If you suspect that an account has been compromised, please perform these steps as soon as possible.

■1 Reset your password
■2 Check whether any unknown email addresses have been added to your SQUARE ENIX account
■3 Check for any in-game damage


■1 Reset your password

To restore the status of your account, perform a virus scan on your computer or smartphone and follow these steps to reset your password. 

【From the Launcher】
(1) Run "FINAL FANTASY XIV: A Realm Reborn"
(2) Select "I forgot my ID/password" from the login screen
(3) Enter your registered email address
(4) An email containing the following information will be sent
  ・SQUARE ENIX ID
  ・Password reset URL
(5) Follow the link to reset your password


【From the Website】
(1) Access the SQUARE ENIX account management system
  *[ SQUARE ENIX account management system]
(2) Select "I forgot my ID/password" from the login screen
(3) Enter your registered email address
(4) An email containing the following information will be sent
  ・SQUARE ENIX ID
  ・Password reset URL
(5) Follow the link to reset your password

◇How do I change my email address?
http://support.na.square-enix.com/faqarticle.php?kid=65281&id=496
    
◇I can't change my email address. What should I do?
http://support.na.square-enix.com/faqarticle.php?kid=65750&id=496


■2 Check whether any unknown email addresses have been added to your SQUARE ENIX account

Once you are able to log in to your account, log in to the account management system and check whether any unknown email addresses have been registered by a third party.
If there are any unknown email addresses, delete them right away.


■3 Check for any in-game damage

Log in to the game and see if there has been any damage to your characters' items or gil.
If you have lost any items or gil or if any of your characters have been deleted, we will investigate and attempt to restore game data.

If you would like to request a game data recovery, log in to the SQUARE ENIX Support Center using the SQUARE ENIX account that was compromised and click the below URL to contact us.

(This form can only be accessed through a computer browser. If you are using a smartphone, please use a computer.) 


Users who have had their account compromised may continue to repeatedly receive harm.
For your safety, please take preventative measures against compromised access. You may also register a SQUARE ENIX Software or Security Token to add an extra layer of security to an account.

   ◇SQUARE ENIX Security Token Information
   http://www.square-enix.com/na/account/otp/

   ◇Preventative Measures Against Unauthorized Access
   http://support.na.square-enix.com/faqarticle.php?kid=56818&id=496



FAQ Article: 68228
FAQ Category: [Accounts/ID] / FAQ Sub-category: [Compromised Account]


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