Frequently Asked Questions

Please tell me about what behaviour is prohibited in Final Fantasy XIV.

Prohibitions in Final Fantasy XIV

■Prohibited Behaviour in Final Fantasy XIV
In Final Fantasy XIV, obstructive behaviour that has an adverse impact on other users' game play and on service operation is prohibited. Such behaviour violates the Final Fantasy XIV User Agreement and Square Enix Account Terms of Use, and may violate other Square Enix policies or terms of use, including the Final Fantasy XIV Forum Guidelines. If a violation is confirmed as a result of our investigation, Square Enix may, in its sole discretion, apply a penalty to the relevant Final Fantasy XIV service account. Please refer to "Account Penalty Policy" for details of the penalties.

The following list identifies some of the activities that are prohibited in, or in connection with Final Fantasy XIV and other Square Enix services. This list provides general guidelines and is not exhaustive. When in doubt, Square Enix urges its players to err on the side of caution and to treat other players with civility and respect. Square Enix reserves the right, in its sole discretion, to (i) determine which activities are prohibited or violate Square Enix’s policies or terms of use, (ii) enforce such policies and terms of use, and (iii) revise this list.

Square Enix’s privacy policies may prevent Square Enix from disclosing information about investigations or disciplinary action Square Enix may have taken against players engaged in prohibited activities.

We thank you in advance for your understanding.

"Harassment" means speech and/or behaviour that inflicts deep emotional distress on another person. It is an extremely serious violation. Where Square Enix determines that harassment has occurred, a penalty equal to or higher than "Temporary Service Account Suspension" may be imposed.

Below is a non-exhaustive list of behaviour that could constitute harassment in Final Fantasy XIV:

・Discriminatory expressions based on race/nationality/thinking/gender/sexual orientation/gender identity
・Discriminatory expressions about a state/religion/occupation/organisation, etc.
・Obscene/indecent expressions
・Actions that inflict emotional distress using content related to historical events or crimes
・Disclosing or indicating personal information such as contact details with the aim of meeting up in the real world
・Disclosing or indicating another person's real world personal information without permission
・Other actions that are generally regarded as actions that inflict deep emotional distress on another person

These are prohibited in all places where expressions can be made, including chat (including Quick Chat and Emote), markers, comments and names. With regard to character names, if a phrase equating to harassment is formed within the full name, this is also regarded as harassment. In the case of a group action, all of the members involved will be subject to penalties.

There may be other types of harassment that do not fit into any of the categories described above. Square Enix may determine that conduct constitutes harassment, even if such conduct is not expressly prohibited herein. 

■Nuisance behaviour
"Nuisance behaviour" means speech or behaviour that hurts others or obstructs game play, but which is not classified as harassment. Even if it was not the intention, a penalty may be imposed if the end result was that another person was hurt or obstructed.

Below is a non-exhaustive list of examples of nuisance behaviour:

◆Offensive expression
"Offensive expression" means an expression in general that inflicts emotional distress by being offensive to another person. Offensive expression may include:

・Aggressive expressions such as violent language/slander/insult/threat.
・Expressions that provoke or belittle another person, such as excessive criticism, negation/ridicule
・Expressions that significantly lack consideration for another person
・Expressions that unilaterally reject another person's opinion
・Expressions that any reasonable person would find offensive
・Expressions that compel a playing style
・Expressions that attempt to unilaterally exclude someone from the game or content/community, etc.
   (Except when in accordance with rules set by an administrator such as a Free Company Master)
・Expressions that contravene public order and morals
・Other expressions that are offensive to another person

Offensive expressions are prohibited in all places where expressions can be made in Final Fantasy XIV, including chat (including Quick Chat and Emote), markers, comments and names. Use of an offensive expression in the form of a character name is also regarded as nuisance behaviour.

◆Obstruction of play
"Obstruction of play" means all behaviour in general that obstructs another person's game play. Below is a non-exhaustive list of examples of obstruction of play:

This means using chat (including Quick Chat and Emote) to obstruct another person's conversation, or obstruct the use of mog letters, etc., for example, by sending an excessive number of unnecessary items in mog letters, etc. Even if obstruction was not the objective of the behaviour, it may be deemed a violation if another player is actually obstructed by the behaviour.

・Obstructing transit/progress
This means obstructive behaviour such as group blocking of passages or facilities along which many players pass or obstructing another person's game play progress, for example by overlapping an important NPC deliberately for a long time.

・Improper expulsion voting
This means excluding another person by manipulation of expulsion voting.

・Intentional leaving or disconnection
This means obstructing another person's game play by intentionally leaving the game or disconnecting from the server.

・Other obstruction of play
This means all other behaviour that deliberately obstructs another person's game play by some means.

◆Monster Player Kill (MPK)
"MPK" means the act of sending a monster towards another person so that they are knocked out, or obstructing another person's game play.

"Fraud" Fraud is an act of deception intended to deprive a player of his or her full enjoyment of the game or a player’s property. Fraud occurs most often in agreements between players for trade, loot, or betting:

- Trade fraud: Fraud relating to the exchange of items or in-game services.
- Loot fraud: Fraud relating to loot distribution.
- Bet fraud: Fraud relating to the gambling of gil or other possessions on the outcomes of in-game events (Please note that gambling on the outcomes of events outside of the game, or the gambling of anything other than in-game gil or possessions, is strictly prohibited).

"Impersonation" means impersonating or fraudulently claiming to be other players, SQUARE ENIX employees, or any third parties. This could involve using a name that resembles the character name, Free Company name, etc. or is used by another person, or using a name that is the same as or similar to the name of a Square Enix staff member.

■Behaviour that disrupts the game balance
Square Enix strictly prohibits the use of third-party programs or tools – including programs and tools that permit automated or “absentee” play – in Final Fantasy XIV. Accordingly, the following activities are prohibited:

- Modifying, analysing, integrating, and/or reverse engineering game software or data.
- Creating, distributing, using, or promoting utilities that interact with the game.
- Exploiting Square Enix programming bugs or glitches. 
- Automating gameplay processes.

The Game Master (GM) may speak to players to investigate and confirm “absentee” play, and if the player continues with this behaviour, contrary to the GM's instructions, this will be treated as “absentee” play and subject to penalties. The following behaviour is also prohibited.

■Real Money Trading (RMT)
RMT is the selling and buying of virtual assets for real-world money, property, or services. “Virtual assets” include, but are not limited to, the following:  
- Accounts
- Characters
- In-game currency (gil) 
- In-game services
- In-game items or gift codes 
- In-game property 

Square Enix has a zero-tolerance policy for third-party tools and RMT. Items and gil obtained through third-party tools or RMT can affect the game’s economic stability and disrupt gameplay balance. Moreover, some third-party programs contain viruses and spyware that can harm players; this can lead to unauthorised disclosure of users’ personal data, character deletion, identity theft, and other unfortunate circumstances.

■Account sharing or loaning
Square Enix strictly prohibits the sharing, lending, or disclosing of account or login information (such as your Square Enix ID and password). Sharing, lending, or disclosing your account information may result in the user unexpectedly losing his or her accounts to third parties. Square Enix may disable shared, lent, disclosed, or compromised accounts. 

■Misuse of flaws
"Misuse of flaws" refers to the deliberate exploitation of a fault in Final Fantasy XIV, or manipulating a feature of Final Fantasy XIV so that it does not function as intended, in order to obtain personal gain or cause disadvantage to someone else.

■Ranking manipulation (abuse)
"Ranking manipulation (abuse)" refers to the act of improperly increasing a ranking or increasing points by informal agreement or by using multiple accounts.

■Ignoring the Game Master (GM)'s instructions
If the Game Master (GM) gives an instruction based on the Terms of Use and/or other rules, failure to follow the instruction is a violation. If you are given an instruction by the GM, please follow this immediately.

FAQ Article: 68216
FAQ Category: [In-game] / FAQ Sub-category: [Game Master Services] [Player Conflict] [Other]

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