Frequently Asked Questions

How do I redeem a Game Time Card?

 1) Visit the the Mog Station at
 2) Log in with the SQUARE ENIX Account that you use to play FINAL FANTASY XIV.

 3) Select “Manage Service Options” on the selected service account. Users who possess multiple service accounts, please ensure that you are on the service account you wish to add game time to before proceeding. You can change the selected service account by choosing from the tabs displayed in the “Select Service Account” area above.

 4) Select the “Add Game Time Card” button.

 5) Review the details on this page carefully, as it will advise if you are looking at the correct service account, with the correct games and expansions registered, and how many characters exist on this service account. If you believe you are on the incorrect service account, click Back and find the correct service account or Square Enix Account before redeeming the Game Time Card.

* The SQUARE ENIX Support Center will be unable to assist with any incorrectly redeemed Game Time Cards on an account as game time can not be removed from an account once it has been added.

Once you have confirmed the correct service account, click Next and follow the instructions on screen to complete the redemption process.

FAQ Article: 68087
FAQ Category: [Service Fee] [Official Website] / FAQ Sub-category: [Payment] [Mog Station]

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