FINAL FANTASY XIV is playable on the PlayStation®5 and PlayStation®4 consoles.

For more information on playing the game on these consoles, consult the following links:

[General Information]

I want to find out more about the PlayStation®5 version of FINAL FANTASY XIV.
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=80148&ret=faq

For customers intending on purchasing the PS5/PS4 version.
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=67223&ret=faq

I started playing on a new PlayStation®5/PlayStation®4 and my game isn't showing on my Playstation™Store account.
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=79844&ret=faq

Can I use the same character on both the PlayStation®5/PlayStation®4 and Windows versions?
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=67470&ret=faq

A notice to PlayStation®5 and PlayStation®4 users needing their Square Enix Account Password
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70337&ret=faq

Can I upgrade from the Free Trial to the PlayStation®5/PlayStation®4 full version?
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70967&ret=faq

Can I use the same Square Enix Account to play the Windows, PlayStation®5, PlayStation®4, and Mac versions of FINAL FANTASY XIV?
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=67471&ret=faq

Can I register multiple Square Enix accounts to a single PSN ID?
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=67457&ret=faq

What is a product code?
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=67455&ret=faq

[PlayStation®4] Do I need the disc inserted in order to play the game?
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=73284&ret=faq

I’m playing the PlayStation®4 version with a disc. How can I play without a disc?
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=72768&ret=faq

[Technical Support]

How do I register my game code?
https://www.playstation.com/en-us/support/store/redeem-ps-store-voucher-code/

I registered my PlayStation™Network(PSN) account to the wrong Square Enix ID.
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68223&ret=faq

Unable to Download
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70211&ret=faq

Installation Trouble
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70212&ret=faq

Unable to Start Game
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70213&ret=faq

Update Issues
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70214&ret=faq

Unable to Log into Character
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70215&ret=faq

Disconnection Issues
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70216&ret=faq

Crash/Abnormal Shutdown
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70217&ret=faq

Graphical Issues
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70218&ret=faq

Sound and Input Issues
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70219&ret=faq

Equipment Issues
https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70220&ret=faq