Frequently Asked Questions

I don't know which product I should purchase to play FINAL FANTASY XIV: Shadowbringers.

Depending on how you would like to play, your purchase product will differ.

Please review the following that would best fit your requested criteria:

◆ For customers who would like to play FINAL FANTASY XIV for the first time:

Please purchase FINAL FANTASY XIV ONLINE COMPLETE EDITION, which includes A Realm Reborn, Heavensward, Stormblood, and Shadowbringers.

*Note that purchasing the Shadowbringers expansion alone will not enable you to play the game.

◆ For currently active FINAL FANTASY XIV players:

▼ I currently have a FINAL FANTASY XIV character and would like to play FINAL FANTASY XIV: Shadowbringers expansion on that character.

If you would like to have your current active FINAL FANTASY XIV character have access to FINAL FANTASY XIV: Shadowbringers, please purchase FINAL FANTASY XIV: Shadowbringers, which includes Heavensward, Stormblood, and Shadowbringers. Note that in order to register Shadowbringers to a service account, that service account must have A Realm Reborn of the same platform already registered.

・The steps for registering a registration/product code differ depending on the platform you are playing on.

Windows PC / Mac / Steam : Mog Station (http://sqex.to/Msp) 
PlayStation®4 : PSN℠
PlayStation®5 : The game is only available as a digital download, so no code is required

*You will be able to play FINAL FANTASY XIV: Shadowbringers regardless of whether you purchase the Standard Edition or Collectors Edition.
*FINAL FANTASY XIV ONLINE COMPLETE EDITION contains all expansion packs in addition to FINAL FANTASY XIV: A Realm Reborn. Therefore, it will still be possible to register Shadowbringers to an existing service account even if you purchase FINAL FANTASY XIV ONLINE COMPLETE EDITION. However, you will not be able to individually access A Realm Reborn, Heavensward, Stormblood, and Shadowbringers

▼ I would like to play on a different platform with my current FINAL FANTASY XIV character.

Please purchase FINAL FANTASY XIV ONLINE COMPLETE EDITION, which includes A Realm Reborn, Heavensward, Stormblood, and Shadowbringers. Purchase and register a different platform to your existing service account and you will be able to play on both platforms with a single subscription. Do not start a new service account, or you will not have access to your existing character(s). If you have not previously registered A Realm Reborn under this platform, you will receive 30 free days of game time.

・The steps for registering a registration/product code differ depending on the platform you are playing on.
(e.g. If you wish to play the Windows version, please refer to Windows PC from the list below)

Windows PC / Mac / Steam : Mog Station (http://sqex.to/Msp) 
PlayStation®4 : PSN℠
PlayStation®5 : The game is only available as a digital download, so no code is required

▼ I would like to start over and play with new characters under the same Square Enix Account.

Please purchase FINAL FANTASY XIV ONLINE COMPLETE EDITION, which includes A Realm Reborn, Heavensward, Stormblood, and Shadowbringers. Create a new service account and register your purchase. Please note that you will not be able to access or transfer characters and/or items from another service account. As you are registering A Realm Reborn to a new service account, you will receive 30 free days of game time.

・The steps for registering a registration/product code differ depending on the platform you are playing on.

Windows PC / Mac / Steam : Mog Station (http://sqex.to/Msp)
*Select "Add New Service Account" in the "Account Services" page.
PlayStation®4 : PSN℠
*Select "Create New Service Account" in the registration screen after launching the FINAL FANTASY XIV client.
PlayStation®5 : The game is only available as a digital download, so no code is required
*Select "Create New Service Account" in the registration screen after launching the FINAL FANTASY XIV client.

*It is also possible to start the game over by individually purchasing A Realm Reborn and Shadowbringers. (The Shadowbringers expansion contains the Heavensward and Stormblood expansions)

*Note that purchasing the Shadowbringers expansion alone will not enable you to play the game.

*Do not register the game to an existing service account, or you will not be able to create a new service account.

* Note that Steam and Windows codes are incompatible with each other. Please confirm the version registered to the intended service account and purchase the same version. All Steam codes must be purchased through the Steam Store.

For the complete listing of FINAL FANTASY XIV ONLINE products on the SQUARE ENIX Online Store, please visit https://sqex.to/buyffxiv



FAQ Article: 78147
FAQ Category: [Product Specifications] / FAQ Sub-category: [Products & Services]


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