The following pre-order bonus items will be distributed via in-game Mog Letter once you have registered your Pre-order Bonus Code (Early Access Code). Please note that this happens sequentially. If you do not receive your items immediately after entering the code, please wait up to 48 hours, before contacting support.
Bonus items are sent to all characters, existing and new, on the Service Account to which the Pre-Order code is registered.
Please check whether you have the correct entitlements on the Mog Station by following these steps:
- Log in to the intended Square Enix Account on theMog Station https://www.mogstation.com/
- Check the table detailing the versions of the game that are registered on your account
- Please check the “Endwalker Early Access” line is marked with a ◯ symbol for your platform
If the ◯ symbol does not appear, then you do not have the entitlements. If you do have the correct entitlements, you should receive the items within the next 48 hours.
Please make sure you have registered the Pre-order Bonus Code (Early Access Code) on your Square Enix account. You can find further information on this process here.
In order to receive your pre-order bonuses, please log in to the game on the chosen character and stay logged in for a while before disconnecting.
Please also ensure that you have enough space in your Moogle Letter Box (less than 20 letters) to receive the pre-order bonuses:
→ Speak to the Delivery Moogle. Select the tab "Purchases & Rewards" and be sure to check each letter to retrieve any items unintentionally left behind.
→ Please clear your letters by retrieving the items that are attached to them. You will then receive your pre-order bonuses within 48 hours.
If you are still unable to find the items, you can ask to have them resent by clicking on the option "Reward Delivery Request" in the Moogle Letter Box menu (top right). We recommend disconnecting from the game then logging back in.
