■ Sound is not being played back properly
If the in-game music or sound effects are not being played back properly, it is possible that the sound files have either been corrupted or that there is an issue with a sound-related peripheral device or the driver software. Please try these troubleshooting steps to see if they resolve the issue:
▼ Perform a system update on your PlayStation®5/PlayStation®4
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.
PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]
PlayStation®4: The update can be performed from the home menu by selecting [Settings] → [System Software Update]
▼ Check various configuration settings for the game
Check to see if playback of any sounds have been turned off via the in-game menus.
▼ Check the connection between the audio output equipment (TV, speakers, receiver, etc.) and the PlayStation®5/PlayStation®4.
If an HDMI cable is used for the connection, removing it and re-inserting it may resolve the issue. Loose cables may cause sound and display issues.
▼ Check the audio output settings
PlayStation®5: From the home menu, go to [Settings] → [Sound] → [Audio Output]
PlayStation®4: From the home menu, go to [Settings] → [Sound and Screen] → [Audio Output Settings]
The audio output settings for Final Fantasy XIV Online are as follows:
・2ch LPCM
・5.1ch LPCM
・5.1ch DTSDigital Surround
・5.1ch DolbyDigital
▼ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by re-installing the game.
■ Cannot input text
If you cannot input text in the PlayStation®4 version, please try these steps:
▼ Check whether the issue only occurs in-game
For example, see if you can input text in the PlayStation™Store or log-in fields.
If you cannot input text in the home menu, it is possible that there is an issue with your console or peripherals.
▼ Remove the keyboard from your PlayStation®5/PlayStation®4 and re-insert
If input is malfunctioning temporarily, re-connecting the keyboard may resolve the issue.
▼ Insert the keyboard in a different port
Insert the keyboard in a different USB port on your PlayStation®5/PlayStation®4 to determine if there are issues with the USB port.
If you continue to have issues with FINAL FANTASY XIV, please contact the Square Enix Support Center with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.
