The transfer confirmation will be sent to the primary email address registered to the Square Enix Account the service was purchased on. At times our email may incorrectly be placed into your spam folder. You can prevent this by placing our domain, account.square-enix.com, into your trusted domains, or be sure to check the spam folder for our email.

Please also note that it can take several days to complete Home World transfer requests, so we kindly ask for your patience until the World transfer confirmation is sent to you by e-mail.

If you completed all the steps for the Home World transfer and your characters have still not been transferred, then please visit the following link: http://sqex.to/iCv

For additional information regarding the Home World Transfer Service, please refer to our Home World Transfer FAQ at the following link:
http://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=77415