Frequently Asked Questions

About In-Game Support

In-game support in FINAL FANTASY XIV is provided by our Game Master (GM) support team. GMs are members of the SQUARE ENIX team and work 24 hours a day, 365 days a year to ensure a fair, safe, and fun experience for all of our players.

If you have placed a GM Call, a GM can respond via several channels, including:
 • Support Desk Message (As a reply to a user’s GM Call)
 • In-Game Chat

In-Game GM Appearance
Game Masters in FINAL FANTASY are easily recognizable by several distinct features which are exclusive to GMs:
 • Unique Name (First name is "GM")
 • Unique armor (Red in appearance)
 • Unique Icon next to their name (GM helmet icon)

Contacting a GM
In order to contact a GM, you will first need to submit a GM Call via the in-game Support Desk feature by using the escape key to bring up the menu.

You can also use the “/supportdesk” command in the chat window to bring up the Support Desk.

You will be presented with a list of common issues and solutions. Select the "Contact Us" tab and choose the most relevant option to submit a report or inquiry to the GMs. The options include Report Harassment, Report Cheating, Report a Bug, and Leave a Suggestion. If none of the options match your issue, please choose Report Harassment.

GMs will assist with the following types of issues:
 • Harassment
 • Inappropriate Behavior
 • Activities that affect game balance
 • Real Money Transactions (RMT)/RMT Solicitation
 • Impersonation
 • Grief Tactics
 • Item Reimbursement

For a more comprehensive list of some of these prohibited actions, please check the Knowledge Base article titled “Prohibited Activities in FFXIV” located here:

FAQ Article: 68093
FAQ Category: [In-game] / FAQ Sub-category: [Game Master Services]

Return to TOP

About us Jobs Support Global Site
Terms of Use Privacy Notice Unsolicited Content Policy Corporate Statements
Material Usage Policy Press Cookie Policy Licensing RSS

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.