Frequently Asked Questions

How do I use a bonus item code?

Follow the steps below to redeem an in-game item code:

     (1) Log into the Mog Station (https://www.mogstation.com) with the SQUARE ENIX Account that you used to play FINAL FANTASY XIV.
* If you possess multiple service accounts, you will be taken to the service account selection screen. Please carefully navigate through the tabs and select the correct service account you intend to redeem the bonus item on, then select "Use This Service Account."


     (2) Under "Registration Codes" select "Enter Item Code."

(4) Follow the instructions on screen to complete the procedure.

* Item codes can only be redeemed once, on the service account of your choice. (Unless stated otherwise)

 The codes for the following in-game item codes CAN be redeemed at present:

- Wind-up Dulia-Chai minion (FINAL FANTASY® XIV: SHADOWBRINGERS™ | THE ART OF REFLECTION -HISTORIES FORSAKEN– [ARTBOOK]) [no expiration]
- Stuffed Giant Beaver furnishing item (FINAL FANTASY® XIV GIANT BEAVER PLUSHIE [PLUSH]) [no expiration]
- Dress-up Tataru minion (FINAL FANTASY® XIV: STORMBLOOD | ART OF THE REVOLUTION - EASTERN MEMORIES – [ARTBOOK]) [no expiration]
- Matoya's Hat item (ENCYCLOPAEDIA EORZEA - THE WORLD OF FINAL FANTASY XIV [VOLUME 2]) [no expiration, single character]
- Odder Otter Round Andon Lamp furnishing item (FINAL FANTASY XIV PLUS ODDER OTTER) [no expiration]
- Wind-up Suzaku minion (SHADOWBRINGERS: FINAL FANTASY XIV ORIGINAL SOUNDTRACK) [no expiration]
- Tsukuyomi's Pain (Orchestral Version) Orchestrion Roll, The Worm's Tail (Orchestral Version) Orchestrion Roll (EORZEAN SYMPHONY: FINAL FANTASY® XIV Orchestral Album VOL. 2 [BLU-RAY], initial run) [no expiration, single character]
- The Worm's Tail (Jorneys Version) Orchestrion Roll, Escape (Journeys Version) Orchestrion Roll (JOURNEYS: FINAL FANTASY XIV ARRANGEMENT ALBUM [BLU-RAY], initial run) [no expiration, single character]
- Oblivion (GUNN Vocals) Orchestrion Roll, Rise (The Primals) Orchestrion Roll (THE PRIMALS ZEPP TOUR 2018 - TRIAL BY SHADOW [BLU-RAY], initial run) [no expiration, single character]
- Wayward Daughter (Chiptune Version) Orchestrion Roll, The Worm's Tail (Chiptune Version) Orchestrion Roll (FINAL FANTASY® XIV - THE BEST [BLU-RAY], initial run) [no expiration, single character]
- Ultima (Orchestral Version) Orchestrion Roll, Heroes (Orchestral Version) Orchestrion Roll (EORZEAN SYMPHONY: FINAL FANTASY® XIV Orchestral Album [BLU-RAY], initial run) [no expiration, single character]
- Peridot Carbuncle minion (FINAL FANTASY® XIV: HEAVENSWARD™ EMERALD CARBUNCLE [PLUSH]) [actual item code expired Dec. 31, 2017, order under Square Enix Store account to receive non-expired code online]
- Heliodor Carbuncle minion (FINAL FANTASY® XIV: HEAVENSWARD™ TOPAZ CARBUNCLE [PLUSH]) [actual item code expired Dec. 31, 2017, order under Square Enix Store account to receive non-expired code online]
- Hatchling Lamp furnishing item (FINAL FANTASY® XIV: HEAVENSWARD™ WAYWARD HATCHLING PLUSHIE [PLUSH]) [actual item code expired Dec. 31, 2018, order under Square Enix Store account to receive non-expired code online]
- Stuffed Baby Behemoth furnishing item (FINAL FANTASY® XIV BABY BEHEMOTH PLUSHIE) [actual item code expired Dec. 31, 2018, order under Square Enix Store account to receive non-expired code online]
- Cait Sith Ears item (FINAL FANTASY® XIV: HEAVENSWARD™ CAIT SITH DOLL PLUSHIE [PLUSH]) [actual item code expired Dec. 31, 2018, order under Square Enix Store account to receive non-expired code online]
- Wind-up Relm minion (FINAL FANTASY® XIV: HEAVENSWARD™ THE ART OF ISHGARD -STONE AND STEEL-) [no expiration]
- Wind-up Hraesvelgr minion (FINAL FANTASY® XIV: HEAVENSWARD™ | THE ART OF ISHGARD -THE SCARS OF WAR- [ARTBOOK]) [no expiration]
- Wind-up Yotsuyu minion (FINAL FANTASY® XIV: STORMBLOOD™ | ART OF THE REVOLUTION - WESTERN MEMORIES - [ARTBOOK]) [no expiration]
- Wind-up Tsukuyomi minion (FINAL FANTASY® XIV: STORMBLOOD™ ORIGINAL SOUNDTRACK) [no expiration]
- Wind-up Nidhogg minion (THE FAR EDGE OF FATE: FINAL FANTASY® XIV ORIGINAL SOUNDTRACK) [no expiration]
- Wind-up Delivery Moogle minion (FINAL FANTASY® XIV: A REALM REBORN™ DELIVERY MOOGLE [PLUSH]) [no expiration]
- Stuffed Spriggan (FINAL FANTASY® XIV SPRIGGAN PLUSHIE [PLUSH]) [no expiration, single character]
- Black Fat Chocobo Whistle (Grants the Black Fat Chocobo mount) (Summer 2019 Amazon Promotion) [no expiration, single character]
- Furnishing: Stuffed Paissa Patissier (FINAL FANTASY® XIV PAISSA PATISSIER PLUSHIE [PLUSH]) [no expiration, single character]
- Chocorpokkur Whistle (Grants the Chocorpokkur mount) (Butterfinger x FINAL FANTASY® XIV Promotion) [no expiration, single character]
- 'Neath Dark Waters (Scions & Sinners) Orchestrion Roll, A Long Fall (Scions & Sinners) Orchestrion Roll (SCIONS & SINNERS: FINAL FANTASY XIV ~ARRANGEMENT ALBUM~) [no expiration, single character]
- Wind-up Runar (FINAL FANTASY XIV: SHADOWBRINGERS -- THE ART OF REFLECTION -HISTORIES UNWRITTEN- [ARTBOOK]) [no expiration, single character]
- Furnishing: Behelmeted Serpent of Ronka (FINAL FANTASY XIV BEHELMETED SERPENT OF RONKA PLUSHIE) [no expiration, single character]
- Model Enterprise minion (FINAL FANTASY® XIV: A REALM REBORN™ | THE ART OF EORZEA - ANOTHER DAWN - [ARTBOOK]) [no expiration]
- Namingway minion (ENCYCLOPAEDIA EORZEA - THE WORLD OF FINAL FANTASY XIV - [BOOK]) [no expiration]
- Ballroom Etiquette: Zantetsuken (FINAL FANTASY® XIV MEISTER QUALITY FIGURE ODIN) [no expiration]
- Ballroom Etiquette: Diamond Dust (FINAL FANTASY® XIV MEISTER QUALITY FIGURE SHIVA) [no expiration]
- Ballroom Etiquette: Ultima (FINAL FANTASY® XIV MEISTER QUALITY FIGURE ULTIMA) [no expiration]
- Moogle Head item, Moogle Body item, Moogle Arms item, Moogle Buns item, Moogle Legs item (2014 Fan Festival attendance or Livestream purchase) [no expiration]
- Onion Helm item (FFXIV 1.0 Collector's Edition pre-order) [no expiration]
- Garlond Goggles item (FFXIV 1.0 Standard Edition pre-order) [no expiration]
- Asuran Armguards item (Final Fantasy XIII first printing) [no expiration]
- Crag Mask (Summer 2016 DLC Campaign Presented by Amazon) [no expiration]
- Set of Housemaid Attire (Summer 2016 DLC Campaign Presented by Amazon) [no expiration]
- Set of Butler Attire (Summer 2016 DLC Campaign Presented by Amazon) [no expiration]
- Inferno Mask (Summer 2016 DLC Campaign Presented by Amazon) [no expiration]
- Original Fat Chocobo Mount (Summer 2016 DLC Campaign Presented by Amazon) [no expiration]
- Eastern Journey Attire (2017 Free DLC Giveaway Campaign Presented by Amazon) [no expiration]
- Flying Cumulus mount (2017 Free DLC Giveaway Campaign Presented by Amazon) [no expiration]
- Set of Primogs (BEFORE THE FALL - FINAL FANTASY XIV Original Soundtrack) [no expiration]
- Wind-up Lulu minion (Fan Festival 2016 in Tokyo bonus) [no expiration]
- Wind-up Rikku minion (Fan Festival 2016 Las Vegas bonus) [no expiration]
- Wind-up Yuna minion (Fan Festival 2017 Frankfurt bonus) [no expiration]
- Fenrir SDS (Fan Festival 2018-2019 In-Game Bonus) [no expiration]
- Wind-up Tifa minion (Fan Festival 2018 in Las Vegas In-Game Bonus) [no expiration]
- Wind-up Cloud minion (Fan Festival 2019 in Paris In-Game Bonus) [no expiration]
- Wind-up Aerith minion (Fan Festival 2019 in Tokyo In-Game Bonus) [no expiration]
- Ballroom Etiquette - Omega (FINAL FANTASY XIV MEISTER QUALITY FIGURE - OMEGA [FIGURINE]) [no expiration]


*The Square Enix Support Center may be able to assist with codes which came with our products and expired in the past. If you are experiencing issues registering any of the codes listed above, please submit an inquiry to the Support Center through the "Additional Assistance" button at the bottom of this article.  ​


The codes for the following in-game item codes CANNOT be redeemed at present, as the redemption period has passed:

- Aetheryte Earring item, Baby Gremlin minion (Shadowbringers pre-order bonus) [code expired Dec. 31, 2019]
- Ala Mhigan Earrings item, Wind-up Red Mage minion (Stormblood pre-order bonus) [code expired Dec. 31, 2017]
- The Primogs minion (BEFORE THE FALL: FINAL FANTASY® XIV ORIGINAL SOUNDTRACK [BLU-RAY]) [code expired Dec. 31, 2016]
- Baron Circlet item, Baron Earrings item, Chocobo Chick Courier minion (Heavensward pre-order bonus) [code expired Dec. 31, 2015]
- Wind-up Bahamut minion (FINAL FANTASY® XIV: A REALM REBORN™ ORIGINAL SOUNDTRACK initial run) [code expired Dec. 31, 2015]
- Wind-up Dalamud minion (BEFORE METEOR FINAL FANTASY® XIV ORIGINAL SOUNDTRACK initial run) [code expired Dec. 31, 2014]
- Cait Sith Doll minion, Moogle Cap item (A Realm Reborn pre-order) [code expired Aug. 31, 2014]
- Helm of Light (FINAL FANTASY® XIV - Collector's Edition, FINAL FANTASY® XIV: A Realm Reborn - Collector's Edition)
- Spoony Bard minion (HEAVENSWARD: FINAL FANTASY® XIV ORIGINAL SOUNDTRACK [BLU-RAY]) [Unavailable as of Dec. 1, 2022]
- Orchestrion Roll : Borderless (Duality), Orchestrion Roll : Unbending Steel (Duality) (FINAL FANTASY® XIV: DUALITY) [code expired December 30, 2018]



FAQ Article: 68090
FAQ Category: [Product Specifications] [Official Website] / FAQ Sub-category: [Item Code] [Mog Station]


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