If you are unable to download the Windows client for FINAL FANTASY XIV, please ensure you are downloading from the official site.

https://www.finalfantasyxiv.com/playersdownload/na/

If you are still unable to download the client, please try the following steps to troubleshoot the issue:

■ Try a different internet browser to download the game client.

■ If you have plugins active on your browser, deactivate them and use the default settings of your browser. Alternatively, attempt to browse in Private Browsing Mode.

■ Create a new destination folder
Create a new folder with a name containing one-byte alphabet characters and numbers only. Then attempt to save the game in this new folder. If possible, try saving the game to a different hard disk.

■ Check the destination folder name
Make sure the names of the destination hard disk and folder are in one-byte alphabet characters and numbers.　If not, change names to only use one-byte alphabet characters and numbers.

■ Check Windows login user name
Make sure the login user name only contains one-byte alphabet characters and numbers.

■ Check your administrative rights
There is a possibility that the game can not be saved to the hard disk due to a lack of administrative rights. Please log into a Windows user account with administrative rights.

■ Remove security programs and firewalls before downloading
There is a possibility that security programs and firewalls are interfering with the download. Please remove these functions for the download to proceed without interruption.

■ Because other applications may interfere with your download, close any running apps
You can perform a clean boot to ensure no other background programs are interfering with the update by doing the following:

 - Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

Windows will be started with the minimum amount of applications running. Open your browser and attempt to download the game again.

*Please follow the above instructions at your own risk. Settings will have to be manually set back to normal after the download is complete.

If you continue to have issues with downloading FINAL FANTASY XIV, please contact the Square Enix Support Center with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.