If you have purchased and registered either the Standard Edition of FINAL FANTASY XIV: A Realm Reborn or The Starter Edition, you have the option to upgrade to the Collector’s Edition through the Mog Station. All of the in-game bonus items from the Collector's Edition will then become available on your account.
Please note, you will be unable to register a Collector's Edition registration code on a service account that already has the base version of that game or expansion registered. The Collector's Edition Digital Upgrade service must be used in order to receive those in-game items. Please contact your original retailer for any exchange or refund requests, as the Square Enix Support Center will be unable to assist.
The Collector's Edition Digital Upgrade service is available on the Mog Station (
https://www.mogstation.com). For more general information on the service, and what items are included with each upgrade, please visit the official main product page for FINAL FANTASY XIV at
https://na.finalfantasyxiv.com/product/
For steps on how to upgrade digitally to the Collector's Edition, please refer to the article below.