If you have purchased and registered either the Standard Edition of FINAL FANTASY XIV: A Realm Reborn or The Starter Edition, you have the option to upgrade to the Collector’s Edition through the Mog Station. All of the in-game bonus items from the Collector's Edition will then become available on your account.
Please note, you will be unable to register a Collector's Edition registration code on a service account that already has the base version of that game or expansion registered. The Collector's Edition Digital Upgrade service must be used in order to receive those in-game items. Please contact your original retailer for any exchange or refund requests, as the Square Enix Support Center will be unable to assist.
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The Collector's Edition Digital Upgrade service is available on the Mog Station (
https://www.mogstation.com). For more general information on the service, and what items are included with each upgrade, please visit the official main product page for FINAL FANTASY XIV at
https://na.finalfantasyxiv.com/product/
For steps on how to upgrade digitally to the Collector's Edition, please refer to the article below.