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KB Article: 82835
KB Category: [Products & Services]
KB Sub-category: [SQUARE ENIX Security Token]

How to Activate a Software Authenticator

The following steps will guide you through the process of registering a Software Authenticator app. With this free app, you can securely enjoy online gaming through your Square Enix account.

 


Step 1 - Requirements


Users will require the following to use a Software Authenticator app:
  • A Square Enix account
  • A smartphone using either the iOS or Android operating systems


    • Step 2 - Log into the Square Enix Account Management System


    Once you have logged into the Square Enix Account Management System, proceed to the "Services and Options" menu and select the "One-Time Password" option from the list.



    Step 3 - Prepare for Software Authenticator Registration


    At the bottom of the One-Time Password page, select "Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.)", then follow the on-screen instructions to proceed to a page displaying a QR Code. You will be prompted to download and install a Software Authenticator if you have yet to do so.




    If a Security Token key-ring or Software Token is already in use, you will be unable to register the Software Token until it has been removed from your account.

    Learn how to remove a Security Token from your Square Enix account.
    Learn how to remove a Software Token from your Square Enix account.


    Step 4 - Begin App Registration


    Follow the on-screen instructions to read the QR code on your smartphone. Please note that methods for reading the code, as well as the entry of authentication keys, may differ depending on your choice of app and smartphone operating system.

    1. After launching the app, select "Scan a QR Code".
    2. Using your smartphone's camera, scan the QR code displayed on the Square Enix Account Management page.
    3. When the scan is complete, select "Next" on the Square Enix Account Management page.
    4. You will be prompted to enter a one-time password. Enter the 6-digit code that appears in the Google Authenticator app to complete registration.

    1. On the Square Enix Account Management page, select "Unable to Scan QR Code".
    2. After launching the app, select "Enter a setup key".
    3. Enter your Square Enix account ID in the "Account" field, and the authentication key displayed on the Square Enix Account Management page in the "Key" field, then select "Time based" and press "Add".
    4. Once registered to the app, select "Next" on the Square Enix Account Management page.
    5. You will be prompted to enter a one-time password. Enter the 6-digit code that appears in the Google Authenticator app to complete registration.

    1. After launching the app, select "Scan a QR Code".
    2. Using your smartphone's camera, scan the QR code displayed on the Square Enix Account Management page.
    3. When the scan is complete, select "Next" on the Square Enix Account Management page.
    4. You will be prompted to enter a one-time password. Enter the 6-digit code that appears in the Google Authenticator app to complete registration.

    1. On the Square Enix Account Management page, select "Unable to Scan QR Code".
    2. After launching the app, select "Skip" if prompted to connect to a Microsoft account.
    3. Select "Add account".
    4. Select "Other (Google, Facebook, etc.)".
    5. At the bottom of the screen, select "Or Enter Code Manually".
    6. Enter your Square Enix account ID in the "Account name" field, and the authentication key displayed on the Square Enix Account Management page in the "Secret key" field, then select "Finish".
    7. Once registered to the app, select "Next" on the Square Enix Account Management page.
    8. You will be prompted to enter a one-time password. Enter the 6-digit code that appears in the Microsoft Authenticator app to complete registration.


    Step 5 - Use the One-time Password


    When launching the app, a 6-digit number will be displayed. This is your one-time password. When logging in, you will now be prompted to enter your username, password, and a one-time password generated by your app.

    If you change, upgrade, or lose your smartphone, or if it becomes inoperable for any reason, you will be unable to log into Square Enix account-related services. In this situation, users can make use of the Emergency Removal Password feature to remove the Software Authenticator from their account on their own.

    Learn more about the Emergency Removal Password.

    Before changing our upgrading your smartphone, the Software Authenticator must be removed from your account then re-registered using your new device. To remove the Software Authenticator, log into the Square Enix Account Management System and proceed to the One-time Password page. At the bottom of the page, select "Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.)", then follow the on-screen instructions.




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