The Emergency Removal Password allows you to forcibly remove a Software Token application from your account in situations where you cannot log in with a One-Time Password, such as if your smartphone is lost or stolen. Please make sure to note your Emergency Removal Password following registration of a Software token and store it in a safe place—the Emergency Removal Password can only be accessed after you log in to your SQUARE ENIX Account.

For instructions on obtaining the Emergency Removal Password, please refer to the following article:

https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=76881

For instructions on performing an Emergency Removal of the Software Token, please refer to the following article: