Campaign codes will be sent to "E-mail Address 1," as registered on the SQUARE ENIX account. To confirm the email address used for a SQUARE ENIX Account, log into the SQUARE ENIX Account Management System at https://secure.square-enix.com and click on "Account," then "Account Information."

Please check your email settings and ensure the "@square-enix.com" domain is added to your safe list etc., so the delivery of your code is neither blocked nor treated as spam.