SQUARE ENIX Account
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How do I change my email address?

Do I have to use a one-time password to log in?

Is a SQUARE ENIX Account a paid account?

What is a SQUARE ENIX Account?

Which services can currently be accessed through a Square Enix account?

Can I register a Security Token to a PlayOnline account for Final Fantasy XI?

What is the difference between the SQUARE ENIX websites?

SQUARE ENIX Security Token Replacement

How can I obtain a security token?

How do I remove the SQUARE ENIX Security Token from an account?

If I have multiple PlayOnline IDs, will I need a different SQUARE ENIX account for each of these IDs?

How long does the SQUARE ENIX Security Token's battery last?

I would like to unlink a PlayOnline ID from a SQUARE ENIX Account.

I'm unable to register for a Software Token. Where did the option go?

Why hasn't the password on my SQUARE ENIX Security Token changed even after pushing the button?

Using a Security Token

My SQUARE ENIX account was accessed by an unauthorized third party!

My security token still hasn't arrived.

Can anyone use my SQUARE ENIX Security Token before I register it?

What steps do I take if my SQUARE ENIX Security Token breaks?

I can't log in with the one-time password.

I forgot my SQUARE ENIX ID/Password and Security Question & Answer

I lost my SQUARE ENIX Security Token.

How can I cancel my Square Enix Account?

Can a SQUARE ENIX account be shared?

How do I change my registered information?

Can I access online services unique to other regions?

What are the benefits of using a SQUARE ENIX account?

How do I get a SQUARE ENIX account?

What is the URL for the SQUARE ENIX account login page?

How to confirm your Software Token Emergency Removal Password

Which countries are officially supported in the Americas?

How does the login restriction work?

I cannot log in to my account.

Changing your e-mail address and other account details

Pricing and Payment

What is the release date for the SQUARE ENIX Software Token?

How much do the authenticator apps cost?

I am receiving a “There are no valid service accounts” message when attempting to log into my Square Enix account.

What devices support this application?

What is the required OS version for the Software Token?

Will I be able to save the Software Token on an external memory card for Android devices?

I received an error while downloading the Software Token.

Can I tie multiple Software Tokens to one Square Enix account?

How do I download the Software Token?

Is it required for me to tie a one-time password to my Square Enix account?

Is it okay for me to remove the Software Token if I no longer play FINAL FANTASY XI / FINAL FANTASY XIV?

Will I be able to use the Software Token if I was logging in to my SQUARE ENIX account with my smartphone?

How do I remove the Software Token from my Square Enix account?

How do I use the Software Token?

I can't login even though I'm entering the displayed One-Time Password.

I'm unable to log in to my Square Enix account because I lost my phone.

Do I need to register a Software Authenticator for every game that I play?

I accidentally deleted the Software Token/Software Authenticator application.

I completed the account transfer, but now I don’t remember my PlayOnline password.

While registering the Software Token, where does the registration password get sent to?

I completed the account transfer but can’t log into PlayOnline.

I have not received an e-mail that contains the registration password while registering my Software Token..

How can I see which email addresses are registered on my account?

What should I do if I have multiple SQUARE ENIX accounts when I want to register a Software Token?

I lost my Emergency Removal Password to remove a Software Token.

How do I perform an emergency removal of the Software Token/Software Authenticator?

What is an Emergency Removal Password?

What is the purpose of the Software Token serial number?

How do I switch from a Security Token to a Software Authenticator?

Is it possible for me to have a Security Token and a Software Authenticator tied to my Square Enix account?

How do I re-install the Software Authenticator app?

I received a message stating that suspicious activity was detected and can no longer log in. How can I log in again?

How to cancel a Service Account

How to reactivate Service Account

How to cancel and reactivate automatically continuous options

I am experiencing billing issues.

What is a One-Time Password/Square Enix security token?

Several Tips for Returning to FFXIV

I can't change my email address. What should I do?

What should I do if I want to use my Square Enix Security Token to log into FINAL FANTASY XIV?

I want to purchase a Square Enix Security Token and use it to log into my Square Enix Account. What do I need to do?

What should I enter in Address 1 and Address 2 when purchasing a Square Enix Security Token through the Square Enix Account Management System?

Does the shipping information (country of residence, shipping address, name, phone number, email address, etc.) I enter when purchasing a Square Enix Security Token through the Square Enix Account Management System have to be the same as the information registered in my Square Enix Account?

How to log into the Square Enix Store

Can I change the payment method through the Square Enix Account Management System after placing an order for a Square Enix Security Token?

How many Square Enix Security Tokens can I purchase?

Unauthorized Access

How do I take measures to prevent my account from being compromised?

Square Enix's Countermeasures for Dealing with Unauthorized Access


Number of Hits 85 cases (Display cases between 1 - 85)  



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