Contact Us
Please select a contact type.
Customer Service
For general inquiries, begin by selecting the contact category that best relates to your issue and provide a brief description of your issue
A list of relevant Knowledge Base articles that are related to your issue will be provided. Please review this list to find likely answers to your issue
If the supplied articles do not provide an answer to your inquiry, then you will have an option to seek further assistance
Bug Report
Please select the "Bug Report" option to report any in-game bugs you may have encountered while playing FINAL FANTASY XIV.
Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.
In-game bug reports can also be submitted via the FINAL FANTASY XIV Forums.
Note:
Before submitting a bug report, please refer to the play guide, instructions and FAQ.
Although we actively review every form we receive, we are unfortunately unable to provide individual responses.
Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.
In-game bug reports can also be submitted via the FINAL FANTASY XIV Forums.
Note:
Before submitting a bug report, please refer to the play guide, instructions and FAQ.
Although we actively review every form we receive, we are unfortunately unable to provide individual responses.
Bug Report (Mobile App "FINAL FANTASY XIV Companion")
Please use the button below to report any bugs you may have encountered while using the mobile app "FINAL FANTASY XIV Companion."
Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.
Note:
Before submitting a bug report, please refer to the play guide, instructions and FAQ.
Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.
Note:
Please be aware that we cannot reply to individual bug reports.
If you require support for the following issues, please submit an inquiry through the "CONTACT US" button instead.
- Issues with purchasing/using Kupo Nuts or Mog Coins.
- Issues with logging in or starting up the app.
If you require support for the following issues, please submit an inquiry through the "CONTACT US" button instead.
- Issues with purchasing/using Kupo Nuts or Mog Coins.
- Issues with logging in or starting up the app.
Before submitting a bug report, please refer to the play guide, instructions and FAQ.
Suggestions & Feedback
Please submit your feedback through the FINAL FANTASY XIV: A Realm Reborn Forums.
Note:
While we value your feedback and review each submission we receive, we are unfortunately unable to provide individual responses .
Note:
While we value your feedback and review each submission we receive, we are unfortunately unable to provide individual responses .
Report Harassment
If you need to report harassment (or any form of inappropriate behavior), you can do so by contacting a GM in-game.
For details on what constitutes as harassment, please refer to this article.
For details on what constitutes as harassment, please refer to this article.
How to send a report in-game：
1) Select System, then Support Desk > FAQ > GM Service Main Menu
2) Follow the instructions on screen.
1) Select System, then Support Desk > FAQ > GM Service Main Menu
2) Follow the instructions on screen.
Final Fantasy XIV Materials Usage License Violation Report
Please use this form to report any content that does not conform to the FINAL FANTASY XIV Material Usage License.
Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.
Note:
Please be aware that we cannot reply to individual “FINAL FANTASY XIV Materials Usage License Violation Report” submissions. Nor can we disclose the outcome or evaluation criteria.
Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.
Note:
Please be aware that we cannot reply to individual “FINAL FANTASY XIV Materials Usage License Violation Report” submissions. Nor can we disclose the outcome or evaluation criteria.
Report a case to the Special Task Force
You can contact the Special Task Force (STF) to report illegal activity within FINAL FANTASY XIV (such as the use of third-party software or the use of RMT* to sell game data).
The Special Task Force exists for the purpose of dealing with illegal activity in FINAL FANTASY XIV while creating an honest and enjoyable gameplay environment.
(*RMT = Real Money Trading)
Note:
These forms are intended to submit information to the STF team and not a means to receive assistance with other issues.
Although we actively review every form we receive, we are unfortunately unable to provide individual responses.
Please note that the STF team cannot provide assistance with compromised accounts.
If you require other support, please contact the SQUARE ENIX Support team from the link contained in the relevant FAQ.
Please select from the list below to open up the mail form.
Report Type:
The Special Task Force exists for the purpose of dealing with illegal activity in FINAL FANTASY XIV while creating an honest and enjoyable gameplay environment.
(*RMT = Real Money Trading)
Note:
These forms are intended to submit information to the STF team and not a means to receive assistance with other issues.
Although we actively review every form we receive, we are unfortunately unable to provide individual responses.
Please note that the STF team cannot provide assistance with compromised accounts.
If you require other support, please contact the SQUARE ENIX Support team from the link contained in the relevant FAQ.
Please select from the list below to open up the mail form.
Report Type:
Providing information on packet loss and lag
If you experience frequent stutters or significant latencies while playing FINAL FANTASY XIV and you think it's due to packet loss, please submit your information using this form.
Please refer to this Topics post for more information on latency/packet loss and how we handle the provided information.
Caution
Please refer to this Topics post for more information on latency/packet loss and how we handle the provided information.
Caution
This form is for the sole purpose of submitting information. We are unfortunately unable to provide individual responses to any queries submitted via this form.
Please note that the cause of any latency or packet loss being experienced may lie with the communication path of your internet connection.
Please consider contacting your internet service provider in addition to providing information via this form.
Please note that the cause of any latency or packet loss being experienced may lie with the communication path of your internet connection.
Please consider contacting your internet service provider in addition to providing information via this form.
