FINAL FANTASY XI
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Contact Method


Please select the appropriate contact method.


Attention

* North American support is in English only. We apologize for any inconvenience this may cause, but we are unable to accept or provide responses in any other language

* Square Enix does not provide game hints or tips. Depending on the inquiry, we may not be able to answer questions even though it is not related to game strategies

* Square Enix is unable to provide support for copied versions of titles or products damaged due to mishandling

* Square Enix is unable to answer any account related questions for anyone other then the registered user of an account

* You must be logged into a Square Enix Account to receive a ticket history


Email Support

Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday through Friday, 9:00 - 18:00 Pacific Time, excluding holidays).


Attention

◆ All responses will be sent to the email address provided. Please ensure that the email address you provided is accurate. Additionally, please check that emails sent from the square-enix.com domain are not blocked

◆ Contacts received outside of business hours will be responded to the following business day. You may experience a longer than stated response time during periods of high volume



Chat Support

Chat Support is available Monday through Friday 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Attention

Please be aware that you may experience some delay during the congested times.

◆ During periods with high contact volume, you may experience a longer than normal wait time

◆ Depending on your browser settings, pop-up windows may be blocked for this site. We suggest you allow pop-up windows from this site for the duration of the chat



Phone Support

Available Monday through Friday, 9:00 - 18:00 Pacific Time (Excluding holidays).

Attention

◆ During periods with high contact volume, you may experience a longer than normal wait time or maybe able unable to connect

◆ When contacting phone support, please be sure to have your ticket number ready when calling

◆ Phone support is NOT a toll free service. You are responsible for all applicable fees when contacting us using this method