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Contact Us

Contact Method

Please select the appropriate contact method.


* North American support is in English only. We apologize for any inconvenience this may cause, but we are unable to accept or provide responses in any other language

* Square Enix does not provide game hints or tips. Depending on the inquiry, we may not be able to answer questions even though it is not related to game strategies

* Square Enix is unable to provide support for copied versions of titles or products damaged due to mishandling

* Square Enix is unable to answer any account related questions for anyone other then the registered user of an account

* You must be logged into a Square Enix Account to receive a ticket history

Email Support

Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday through Friday, 9:00 - 18:00 Pacific Time, excluding holidays).


◆ All responses will be sent to the email address provided. Please ensure that the email address you provided is accurate. Additionally, please check that emails sent from the domain are not blocked

◆ Contacts received outside of business hours will be responded to the following business day. You may experience a longer than stated response time during periods of high volume

Chat Support

Chat Support is available Monday through Friday 9:00 - 18:00 (Pacific Time) (Excluding holidays)


Please be aware that you may experience some delay during the congested times.

◆ During periods with high contact volume, you may experience a longer than normal wait time

◆ Depending on your browser settings, pop-up windows may be blocked for this site. We suggest you allow pop-up windows from this site for the duration of the chat

Phone Support

Available Monday through Friday, 9:00 - 18:00 Pacific Time (Excluding holidays).


◆ During periods with high contact volume, you may experience a longer than normal wait time or maybe able unable to connect

◆ When contacting phone support, please be sure to have your ticket number ready when calling

◆ Phone support is NOT a toll free service. You are responsible for all applicable fees when contacting us using this method

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