Mail/Web Chat Support Technical Difficulties (Apr. 24)
Due to network issues, we are currently experiencing technical difficulties in which we cannot provide support via mail/web chat.
The issue is currently being investigated and addressed; however, it has become clear there may be an extended amount of time until recovery. For this reason, we are temporarily halting all email and web chat support through the Support Center for the time being.
Please note that for the duration until recovery, we have set up a temporary phone support line for any urgent concerns you may have.
■Temporary Phone Support Line
Business Hours: 9:00 a.m. - 6:00 p.m.
*This temporary phone support line will be available even on Saturdays, Sundays, and holidays until current technical difficulties have been resolved.
*Because we anticipate a high volume of calls on this temporary phone support line, for any non-urgent matters we ask that you please wait and instead contact us through the Support Center once full recovery has been achieved.
In addition, investigations have revealed that we are not able to receive the following types of inquiries at this time:
- Replies to mails previously sent by the Support Center
- Inquiries via direct email
- Official documentation images sent to the Support Center
If you have sent an inquiry Apr. 22, 2014 6:00 a.m. or later and have not yet received a response from Support, we apologize for the inconvenience but we ask that you please submit your inquiry once again after recovery.
We apologize for any inconvenience this may cause and thank you for your understanding.
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A list of relevant Knowledge Base articles that are related to your issue will be provided. Please review this list to find likely answers to your issue
If the supplied articles do not provide an answer to your inquiry, then you will have an option to seek further assistance
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