Please use this form to request assistance for account recovery after thoroughly reading and agreeing to the terms listed below.
Please note that we are unable to provide assistance unless you agree to these terms.
Submission of this form will indicate that you have read and agreed to these terms.
Account Recovery Terms
- Please do not reinstall the app after you have submitted this form.
- Game data created on the temporary account will be overwritten by the game data that is being restored.
- Any styles and weapons obtained on the temporary account will not be restored.
- Jewels purchased on the temporary account cannot be transferred to the account that is being restored. Therefore, please refrain from purchasing jewels on the temporary account.
*"Temporary account" refers to the account you created in order to access this form.
- If the original account is being restored on a device running on a different operating system (e.g. Original account was created on an iOS device but is being restored on an Android device), jewels that were purchased on the account cannot be restored. Purchased jewels are managed on a per-platform basis
- Please fill out each field as accurately as possible so that the account data can be located.
- Please also try to fill out fields you are unsure about to the best of your memory.
- We may contact you when your account is restored, or in case we need to ask for additional information. Please understand that we cannot reply to inquiries regarding the status of an ongoing investigation.
Please enter your details in the form below.