Romancing SaGa Re;UniverSe
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2020/09/11 07:45 from Romancing SaGa Re;UniverSe

Version 1.11.11 Update

Tuesday 09/15/2020 10:00 UTC Follow-up Announcement

To the players affected by this issue, we would like to express our sincerest apologies, as well as give the following in compensation:
・6,000 free jewels
・100,000 aurum
・300 Stamina Potions (Small)
・70 Instant Expedition Tickets
・50 Gold Pieces
・100 Silver Pieces
・30 Bronze Pieces
・1 Cacao Ring
・40 White Gems
・1 S [I Really Like You] Cordelia Style
・160 Style Pieces for S [I Really Like You] Cordelia
・125 Style Pieces for S [My Own Catnip] Cordelia
・60 Style Pieces for S [Don't Make Me Wear This] Ellen
・10 Style Pieces for SS [You Stay Quiet!] Ellen
・20 Style Pieces for S [Nothing Like a Good Axe] Ellen
・60 Style Pieces for A [Never Given Chocolates] Aisha
・10 Style Pieces for SS [Come to Me, Butterflies] Aisha
・20 Style Pieces for S [Winter Gives Way to Spring] Aisha
・10,000 Return Candies

*Recipients of this compensation: players who were stuck loading at the Tips screen when logging in and could not play the game from Tuesday 08/25/2020 23:00 UTC to Friday 09/11/2020 12:20 UTC due to this issue.
*The compensation will be sent directly to your Present Box.
*It will take some time to deliver the compensation, so we ask for your patience at this time.

Compensation Claim Period
Tuesday 09/15/2020 10:00 UTC - Thursday 10/15/2020 00:59 UTC

For players who were affected by this issue and did not receive compensation, you can contact our team through the method below:
1. Tap on "Contact Us" by either going to Home>Menu or from the title page
2. Tap on "Contact"
3. Select "Get Support"
4. In "Contact Category" select "App-related" and tap "Next"
5. In "Contact Sub-category", select "Other game content"
6. In the "Please enter a brief explanation of the inquiry" section, type "Compensation" and tap "Next"
7. Tap "Next"
8. Tap on "Contact us via e-mail" and tap "Next"
9. Enter your email address, device model, and other basic information
*Please enter your Player ID and explain your situation in the "Detail" section
10. Tap "Next"
11. Select "Submit" to send your inquiry

We will look into the issue and reply as soon as possible after receiving your inquiry.

We apologize again for the inconvenience, and thank you for your understanding.

We hope you continue to support Romancing SaGa Re;univerSe.

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Thank you for supporting Romancing SaGa Re;univerSe.

To fix the issue with some players being unable to enter the game on iOS, the update for version 1.11.11 was completed on Friday 09/11/2020 10:00 UTC

Players can tap directly on this link ( https://sqex.to/eqjcc ) to go to the store to download the latest version.
(The link will open in an external browser)

*After updating to version 1.11.11, players may experience the following circumstances when entering the game for the first time:
・Audio settings were reset to the default settings.
・The "!" icon for new items in the Weekly Shop and Special Shop on the Home page is not showing.
・A display error when logging into the game and going to the Home page.
*The situations mentioned above will only occur the first time you enter the game after the update.

Additionally, for players using iOS in French and certain other languages who manually changed their language preferences for this app due to being unable to enter the game, and who have installed iOS 13 or higher, you can follow the steps below to change the language of push notifications after updating to version 1.11.11:
1. Go to "Settings" > "General" > "Languages & Region"
2. Select "Add Language..."
3. Select any language
4. Select "Keep [your original system language]"
5. Return to "Settings"
6. Scroll down to find and select SaGa RS
7. Select "Language"
8. The language selected here will be the one used for receiving push notifications
9. Re-enter the game
*You can receive push notifications in Traditional Chinese, English, Korean, and French. If you pick a language other than these, you will receive English notifications.

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